Sr Macintosh Leader - Employee Technology

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank is actively seeking a Senior IT Leader to head our Macintosh team within the Employee Technology Experience organization. This pivotal role requires a seasoned professional with extensive experience in leadership and computing platforms, capable of overseeing the daily functions of our Macintosh fleet across a multifaceted, multi-platform landscape.
The ideal candidate will be responsible for managing, monitoring, supporting, and maintaining all IT activities, ensuring seamless operation. They will lead a dedicated team, providing clear direction to align with departmental and company objectives. The Senior IT Leader will embody the skills, behaviors, and attitudes that resonate with our strategic goals and organizational values.
A strong sense of urgency and a commitment to improving our Mac user experience are essential. We are looking for a leader with a proven ability to navigate through transformational changes, fostering team growth and innovation in a dynamic environment. Maintaining security and conducting rigorous testing of changes will be a critical part of this role.

BASIC QUALIFICATIONS:

• Proven leadership experience in IT operations and management.
• Demonstrated ability to lead teams through significant transformations.
• Strong commitment to operational excellence.
• Experience in maintaining high security and rigorous testing protocols.
• Grit and perseverance
• Bachelor’s degree or equivalent work experience
• At least 10 years’ experience with a computing environment, day-to-day operational requirements, and the operation of production systems and equipment.

PREFERRED SKILLS/EXPERIENCE

• Mac OS and Jamf management platforms
• Service Now workflows and request modules.
• Product Management mindset
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

KEY RESPONSIBILITIES:

• Simplify the user experience on Mac computers at U.S. Bank
• Partner with product managers and other stakeholders within the Technology organization including security and network teams.
• Oversee the day-to-day management of the Macintosh fleet.
• Lead a team of IT professionals, ensuring high performance and alignment with Employee Technology Experience team goals.
• Drive transformational changes within the team, promoting agility and innovation.
• Uphold stringent security measures and conduct thorough testing of all IT changes.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la