Sr Manager Account Receivable

at  STAPLES INC

Senior Manager AR
Staples is business to business. You’re what binds us together.
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

ROLE SUMMARY:

The Sr. Manager Accounts Receivable leads a high-performing team of 50+ associates responsible for the entire Accounts Receivable (AR) portfolio for Staples Business Advantage. Overseeing multiple teams of AR analysts and specialists, this role focuses on maximizing debt recovery through strategies such as managing past-due accounts, negotiating payment plans, resolving customer disputes, and ensuring compliance with collection regulations. It involves monitoring key performance indicators and driving continuous process improvements. Success requires extensive collections experience and proven leadership skills.

WHAT YOU’LL BE DOING:

• Analyze delinquency trends, identify root causes, and develop and implement effective strategies to minimize bad debt and maximize recovery on past due accounts.
• Conduct regular portfolio reviews to assess risk and prioritize collection efforts.
• Manage large portfolios of complex and mid-market accounts, including high-risk accounts.
• Collaborate with sales, customer success, and legal departments to address customer issues and improve overall account receivable management.
• Negotiate payment plans with customers, address disputes, and resolve customer concerns while maintaining professional and compliant communication.
• Ensure all collections activities adhere to federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Track key performance indicators (KPIs) such as collection rate, days sales outstanding (DSO), write-off percentage, and customer satisfaction.
• Generate comprehensive reports on performance, identifying trends and presenting insights to senior management.
• Identify opportunities to streamline processes, leverage new technologies (e.g., automation, AI), and optimize efficiency within the accounts receivable department.
• Implement Lean Six Sigma or Agile methodologies to drive to continuous improvement.