Sr. Manager Client Services

at  Thermo Fisher Scientific

JOB DESCRIPTION

The Clinical Trials Division (CTD) collaborates with global pharmaceutical and biotech customers to ensure patients receive appropriate treatments. We offer a range of services such as project management, logistics, and supply optimization. Our dedicated team of over 3,000 employees across 15 countries is committed to making a difference.
As the Client Services Sr. Manager, you will lead a team of Clinical Trials Project Managers and support personnel whose goal is to build positive customer experiences. You will take ownership of defining objectives and targets, and then develop strategies to achieve success. As a change advocate, you will introduce flexibility and efficiency to the department and give new value for our employees and our clients!

SKILLS/ABILITIES

• Strong leader with history driving productive and successful teams.
• Outstanding analytical and problem-solving skills.
• Results-focused with strong decision-making ability.
• Thoughtful and mature with excellent interpersonal and communications skills to efficiently harmonize with all levels of the organization, global colleagues, and client personnel.
• Must possess sound administrative skills and well-developed management skills with a consistent track record to empower people.
  We offer competitive salary, an annual incentive bonus plan, 401K with company match up to 6%, tuition reimbursement and a range of other employee benefits! We foster an exciting company culture that encourages innovation, forward-thinking, and an outstanding career and development prospects. Come be a part of the team!

• Leads the Client Services Team, providing support, coaching, and mentorship to ensure customer expectations are met and standardized processes are followed.
• Provides direct and indirect consultative services to the sales team and customers on project timing, capabilities, capacities, and program specifications while developing strategic partnerships to grow.
• Participates in sales and marketing activities such as pre- & post-award customer meetings, study kickoffs, teleconferences, customer visits, and audits, as needed.
• Recommends and defines objectives, targets/goals, strategy, org structure, role descriptions, and priorities in each area of responsibility to achieve budget and financial targets.
• Works closely with the scheduling/planning team and the S&OP Team to accurately input information into the site production schedule and forecast demand & revenue.
• Partners with various internal and external functions, including Operations, Quality, Supply Chain, Global Client Services & Planning (GCS&P), International Logistics, Program Managers, Total Transportation Management, FCS Labeling, and Quoting.
• Applies Good Manufacturing Principles in all areas of responsibility.
• Demonstrates and drives the Thermo Fisher values – Integrity, Intensity, Involvement, and Innovation (The Four I’s)