Sr Manager, Digital E-Commerce Delivery (m/f/d)

at  Abbott Laboratories

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena and Hamburg.
Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

• Career development with an international company where you can grow the career you dream of
• An attractive benefits package (e.g. attractive Abbott Pension Plan , a company bike, employee stock purchase program)
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• A challenging position in a fast-growing crisis independent industry
• To become part of a dynamic, highly educated, highly skilled, and motivated team
• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
• Multi-national environment, where we foster the development of our talents within the enterprise

EDUCATION/ EXPERIENCE

• Bachelor’s Degree / Master’s Degree preferred
• Minimum 13 years of experience in delivering large scale IT solutions in an enterprise digital landscape
• Experience or familiarity with technologies and best practices in areas not limited to: Digital Marketing, eCommerce, web content management, mobile solutions, social engagement
• Experience managing complex programs involving multiple project managers and cross-functional development / testing teams
• Strong leadership skills having knowledge of software development practices (e.g. Agile/Scrum, Kanban, SAFe) and tools (e.g. JIRA, Confluence) and the ability to lead Agile programs
• Excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem-solving skills
• Broad IT ability in various disciplines, that include establishing Agile development methodologies, cloud infrastructure, cybersecurity, organization change management, etc.
• Financial skills and process skills; an understanding of the company’s financial practices and goals and ability to manage team’s financials
• Demonstrated ability to creatively approach business problems and establish course of action
• Experience working in matrix global organization with strategic sourcing partners where success requires broad orchestration of resources and services
• Experience working in an FDA-regulated business (e.g. validated software related to medical, pharmaceutical, or life sciences products) and a SOX compliant application is preferred
• Experience managing high performing software engineering teams building custom business solutions in various technologies (e.g. Java, php, JS, react, bootstrap)
• Hands on software engineering experience preferred.
  Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
  We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.
  Connect with us at www.abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

DESCRIPTION OF ROLE

Reporting to the DTS (Digital Technology Services) Director responsible for Global eCommerce, this role is a full spectrum IT program leadership role focused on the development of current and next generation eCommerce solutions by establishing and maturing a regional delivery service organization that provides services to the Diabetes Care business unit within Abbott. This role is accountable for contributing to and executing on a clear vision of what internal process and technology the team needs to adapt and building an agile minded culture to meet our Digital and eCommerce product strategy. Associate Director is to provide overall delivery leadership for critical, large scale ecommerce implementation programs by the DTS organization for ADC Germany.

CORE JOB RESPONSIBILITIES

Initiate and Plan IT Projects

• Understanding Abbott’s strategic vision and market needs for delivering best in class digital and ecommerce products that help Abbott fulfill the promise of human potential
• Work with Business Operations team to ensure stability of operational environment by managing any unplanned and planned reoccurring production activities.
• To be responsible for maintaining and reporting agreed level of stability of operational environment.
• Partner with relevant stakeholders to maintain compliance of respective security and operational standards.
• Work with Project delivery team to ensure smooth transitioning of new features into operations.
• Works with Strategic Business and Executive IT Management to establish project goals and business case. Interface with executive management on significant matters often requiring the coordination of activity across organization units
• Partner with IT BRMs (Business Relationship Managers) to understand ongoing project demand and balance against capacity. Develop prioritization framework to optimize project delivery leveraging velocity to determine estimates for future demand. Ensure program delivery is aligned with overall strategic goals by balancing tactical solutions with long term technology roadmap
• Establish priorities of program teams, select methods and techniques to lead a portfolio of programs to completion

Delivery Operating Model

• Building a customer obsessed culture that focuses on customer success and brand reputation as its primary goal
• Managing IT delivery and product management teams through the discovery, ideation, planning, design and technical development of minimum viable products and enhancements on an agile release schedule
• Driving timely delivery for a portfolio of projects, enhancements, production bug fixes and platforms within his/her remit
• Leveraging project delivery best practices to build detailed project plans ensuring dependencies and critical path are identified and stringently managed
• Providing Agile best practices across the organization; this will include coaching and mentoring Project Managers, product owners, and developers
• Instilling a culture of agility, automation and continuous improvement, ensuring new features and changes are deployed quickly, safely and with quality leveraging automation
• Making appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes
• Monitoring and managing program and project performance including financials, ensuring the portfolio is progressing as compared to the original plan budget
• Establishing frameworks to track milestones, goals and objectives, communicate progress and help identify impediments, risks and issues early on, makes recommendations to resolve issues, and works with senior / executive management and sponsor to gain agreement for resolution

Resource and Team Management

• Recruiting and managing a world class software engineering and digital product organization that delivers with velocity and quality while driving a culture of excellence
• Provide effective employee performance management utilizing goals, constructive feedback and coaching for improvement
• Building a culture of continuous improvement within the delivery team to achieve the balance between delivery and operational excellence
• Coordinate resources to ensure program and business needs are addressed through proactive priority management with business leaders
• Manages, motivates and mentors cross-functional and enterprise IT project teams
• Accountable for the supplier resourcing mix strategy for ensuring the successful delivery of the portfolio.