Sr. Manager, Education and Customer Engagement

at  McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Sr. Manager, Education & Customer Engagement is a pivotal role within McKesson, responsible for the comprehensive development, coordination, and delivery of educational and training programs for Health Mart franchise members and other community pharmacy professionals. This position reports to the Senior Director, Pharmacy Solutions, and acts as a key liaison to ensure compliance with all education vendor statements of work / requirements, participates in market reviews and manages educational offerings while controlling expenses. The role ensures the alignment of clinical and business education with sound educational practices and stakeholder needs, requiring effective management of multiple projects and priorities.

EDUCATION

Bachelor’s degree or higher in pharmacy, business or instructional design

CRITICAL SKILLS

7+ years’ experience in education development, program management or direct customer service required.

ADDITIONAL SKILLS

7+ years program manager, education platforms and training and development. Advanced knowledge of MS Office applications. Strong problem-solving skills and the ability to manage multiple demands and adapt to changing priorities.

• Manage and Maintain Learning Management System: Oversee the content on customer-facing learning management systems to ensure a variety of accredited content is available to meet licensure needs, provide required annual compliance training and ensure appropriate business-related education to improve and standardize retail pharmacy operations is available, up-to-date and relevant.
• Coordinate Educational Content for Events: Serve as the primary internal contact to coordinate the development of customer-facing clinical, business and promotional educational content delivered during conferences and trade-shows that aligns with overall educational and business goals in concert with vendors, business leaders and event planning team members.
• Podcast Planning and Execution: manage the planning, execution, and legal / compliance review processes for podcasts ensuring content aligns with department goals and customer needs.
• Collaborate on Training New Franchise Members and Field support: Work with department leaders, the customer engagement, and on-boarding team members to ensure relevant training and education is available for new franchise members and monitor KPIs for constant improvement.
• Support Department Initiatives: Assist the team in delivering necessary education and instructions for key departmental initiatives.