Sr Manager, Institutional Engagement (Remote, Northeast USA)

at  Study Abroad

Sr Manager, Institutional Engagement

• Status: Full time, salaried/exempt, 40 hours/week
• Location: Northeast USA, Remote
• Salary: Minimum salary of $68,000. Salary is commensurate with skills, experience and geographic location.
• Benefits:Medical, Dental, Vision, RX and Life insurance; generous paid time off and floating holidays; 403(b) match after first year of employment; generous tuition support for employees and dependents at Butler University after first year of employment. Enjoy flexible work arrangements and an appreciation for work/life balance.
• Reports to: AVP, Partner Engagement, based out of New York

Position Overview
Are you a life-long learner, curious about the world around you?
Are you passionate about inclusion and the profound impact of global learning?
Are you ready to bring your unique skills to a mission-driven organization?
If so, we would love to welcome you to our global community!
The Institutional Engagement Senior Manager has the primary responsibility for developing and nurturing institutional relationships and promoting IFSA programs to the campus community including study abroad professionals, faculty, advisors, administrators and students. Since you are the primary conduit to our partners, an Institutional Engagement Sr Manager must maintain constant connection with the institutions in their portfolio, meeting with current partners to support their needs, developing proposals for portfolio reviews and approvals, sharing program and student data, and cultivating new relationships with the goal of increasing program use and the overall student enrollment in IFSA programs over time. This role also plays a critical part in strategic planning for the department, working closely with leadership.
A critical extension of the IFSA brand, given these are the members of IFSA who are face to face most frequently with the partners, Institutional Engagement Sr Managers consistently convey and represent the IFSA mission, vision and commitments (inclusive excellence, individualized learning, intercultural agility and enduring impact) as well as maintain a thorough understanding of undergraduate degree programs and the educational goals and higher education environment of our partners. Institutional Engagement Sr Managers are agile, creative thinkers who help institutions find solutions. They must be as comfortable talking with Ph.D. faculty members as they are with students, and they must be able to advise and influence regarding the holistic IFSA program experience.
The Institutional Engagement Sr Managers will work closely with IFSA colleagues, especially Strategic Marketing, Student Engagement, Custom and Collaborative Programs, and Academic Programs.
The Institute for Study Abroad (IFSA) was founded in 1988 as a provider of study abroad programming for U.S. undergraduates. With student success in mind, the organization creates global learning environments designed to foster the development of critical perspectives, knowledge and skills essential for students to thrive in the future. Offering more than 100 programs in 19 countries, we draw upon theory and evidence-based practice to create a variety of program models and flexible academic options in alignment with the needs of partners and students. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.
Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus.
Learn more about IFSA at https://www.ifsa-butler.org/

In this position, your responsibilities would include:

• Work with the Institutional Engagement (IE) Director to establish overall annual goals for the IE Department, including program approval and enrollment goals and specific strategies for growth in the assigned portfolio.
• Partnering with the IE Director, serve as leader for developing strategies specific to identifying new partners and establishing new relationships, for the entire IE Department.
• Manage current partnerships and affiliations, identify potential partner institutions and cultivate new relationships to promote IFSA programs with campus audiences.
• Implement best practices in managing the partner relationship through frequent and tailored outreach via emails, updates, articles, webinars, calls and in-person meetings.
• Prepare and implement relationship management and growth strategies annually for each partner in the assigned portfolio.
• Identify opportunities to present new programs or services to obtain program approvals from partners – new and existing.
• Partner with the IE Director for the continual assessment of all partner institutional relationships within the assigned portfolio.
• Support the onboarding of new colleagues, as well as working with the IE Director to identify and propose training and development actions to continually elevate the skills and knowledge of the IE Department.
• Represent IFSA in a variety of forums and to diverse audiences, including formal presentations to high-level campus decision-makers, partner curated webinars, and industry conferences.
• Lead collaborative (leveraging internal IFSA teams/resources) negotiations with partners to find creative and mutually beneficial solutions for their education abroad needs.
• Operate with a customer-oriented mindset to quickly respond to campus needs and propose creative solutions.
• Serve as liaison between institutional partners and additional IFSA staff to respond to queries.
• Monitor the changing trends and needs in higher education.
• Utilize Salesforce CRM to maintain detailed records of all activities related to institutions and partners, including detailed campus visit summaries, weekly reports for leadership team, and enrollment analysis and patterns.
• Represent IFSA at virtual and in-person campus events and sessions, including occasional classroom presentations.
• Coordinate and facilitate meetings between IFSA Leadership and Staff and campus partners.
• Facilitate programming for campus educators, such as webinars and info sessions, to build knowledge of IFSA programs and best practices.
• Attend periodic organizational meetings as well as conferences or site visits as requested.
• Present annually at international, national, and/or regional conferences to expand IFSA sphere of influence as a thought leader in inclusive excellence.
• Establish travel schedules, set up all logistics, registrations, material shipment orders, and travel arrangements to promote programs each semester.
• Other duties and projects, as assigned.

Requirements, Work Experience and Education

• Bachelor’s degree required.
• Five+ years of professional work experience or proven track record in relationship management in support of organizational objectives. Desired experiences include: higher education, study abroad administration, admissions, educational sales, career services, alumni relations, pre-college programs, TRIO programs and/or student access programs, or other industry experience in relationship management.
• Experience interacting with cultures different than your own required. Personal international experience (either through personal travel, work travel or study abroad) desired.
• Strong interpersonal skills and enthusiasm for IFSA’s mission, vision and commitments.
• Excellent organizational, communication, public speaking and advising skills. Sales and customer service oriented.
• Demonstrated commitment to working with and for diverse colleagues and constituents of varying identity facets, such as underrepresented populations in study abroad.
• Demonstrated success in working independently, being proactive, launching a new initiative, and setting priorities based on data analysis.
• Experience leading through change and embracing ambiguity.
• Experience with a CRM, Salesforce preferred.
• Legal authorization to work in the USA, and physically reside on the northeast coast.

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself.

Physical and Work Environment

• Working on a computer, placing phone/video calls, creating and editing documents.
• Required to walk, sit or stand for long periods of time, potentially outdoors in the heat or cold.
• Domestic and occasional international travel required, in alignment with seasonal recruitment activities and organizational plans.
• Occasional physical activities such as lifting boxes of 25-30 lbs, arranging chairs/tables in conference room settings.
• Ability to travel independently, driving or taking flights for long periods of time.
• Ability to attend occasional meetings outside of local business hours, due to the global nature of our operations.

To Apply
In your cover letter, please tell us about your approach to nurturing institutional relationships.
To apply, please submit your cover letter and resume for this position via IFSA’s career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/
Review of applications will begin immediately and the positions will remain open until filled.
IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.

• Work with the Institutional Engagement (IE) Director to establish overall annual goals for the IE Department, including program approval and enrollment goals and specific strategies for growth in the assigned portfolio.
• Partnering with the IE Director, serve as leader for developing strategies specific to identifying new partners and establishing new relationships, for the entire IE Department.
• Manage current partnerships and affiliations, identify potential partner institutions and cultivate new relationships to promote IFSA programs with campus audiences.
• Implement best practices in managing the partner relationship through frequent and tailored outreach via emails, updates, articles, webinars, calls and in-person meetings.
• Prepare and implement relationship management and growth strategies annually for each partner in the assigned portfolio.
• Identify opportunities to present new programs or services to obtain program approvals from partners – new and existing.
• Partner with the IE Director for the continual assessment of all partner institutional relationships within the assigned portfolio.
• Support the onboarding of new colleagues, as well as working with the IE Director to identify and propose training and development actions to continually elevate the skills and knowledge of the IE Department.
• Represent IFSA in a variety of forums and to diverse audiences, including formal presentations to high-level campus decision-makers, partner curated webinars, and industry conferences.
• Lead collaborative (leveraging internal IFSA teams/resources) negotiations with partners to find creative and mutually beneficial solutions for their education abroad needs.
• Operate with a customer-oriented mindset to quickly respond to campus needs and propose creative solutions.
• Serve as liaison between institutional partners and additional IFSA staff to respond to queries.
• Monitor the changing trends and needs in higher education.
• Utilize Salesforce CRM to maintain detailed records of all activities related to institutions and partners, including detailed campus visit summaries, weekly reports for leadership team, and enrollment analysis and patterns.
• Represent IFSA at virtual and in-person campus events and sessions, including occasional classroom presentations.
• Coordinate and facilitate meetings between IFSA Leadership and Staff and campus partners.
• Facilitate programming for campus educators, such as webinars and info sessions, to build knowledge of IFSA programs and best practices.
• Attend periodic organizational meetings as well as conferences or site visits as requested.
• Present annually at international, national, and/or regional conferences to expand IFSA sphere of influence as a thought leader in inclusive excellence.
• Establish travel schedules, set up all logistics, registrations, material shipment orders, and travel arrangements to promote programs each semester.
• Other duties and projects, as assigned