Sr Manager Product

at  Rogers Communications

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

The Senior Product Manager – Device Protection, is a key role on the Consumer Wireless Product Management team. Reporting to the Product Director, Customer Experience. Partnering with Channels, Marketing, Finance, Operations and external partners to provide leadership in this portfolio. This role will play a key role in how we re-imagine the End-to-End customer experience, program performance and P&L of our Device Protection program.

• Product strategy – working cross functionally to leverage customer research, competitive benchmarking and industry trends to develop the future Device Protection value proposition to meet customers needs and the roadmap to get us there
• Requirement definition - customer journey mapping and business requirement definition and buy-in
• Operating Model – redefine the operating model to deliver greater margin performance and clear accountabilities across the organization
• Roadmap & Delivery - Working with IT, Digital, Rogers Financial Services & vendor teams to execute each milestone on the roadmap and provide optionality to business partners to ensure flexibility to adjust to changing market dynamics
• Customer Friction – Seek out and address customer and frontline friction
• End-to-end portfolio management - Define and measure Product and Operational KPIs and SLAs
• Ability to create business cases, monthly revenue forecasts, annual budgeting and performance dashboards
• Regulatory alignment – remain engaged with changing regulatory guidelines for Insurance industry
• Vendor Mgt – Own vendor partnerships including contract negotiations, SLA tracking and customer escalations

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift:
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Product Management
Requisition ID: 318917
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Corporate

The Senior Product Manager – Device Protection, is a key role on the Consumer Wireless Product Management team. Reporting to the Product Director, Customer Experience. Partnering with Channels, Marketing, Finance, Operations and external partners to provide leadership in this portfolio. This role will play a key role in how we re-imagine the End-to-End customer experience, program performance and P&L of our Device Protection program.

• Product strategy – working cross functionally to leverage customer research, competitive benchmarking and industry trends to develop the future Device Protection value proposition to meet customers needs and the roadmap to get us there
• Requirement definition - customer journey mapping and business requirement definition and buy-in
• Operating Model – redefine the operating model to deliver greater margin performance and clear accountabilities across the organization
• Roadmap & Delivery - Working with IT, Digital, Rogers Financial Services & vendor teams to execute each milestone on the roadmap and provide optionality to business partners to ensure flexibility to adjust to changing market dynamics
• Customer Friction – Seek out and address customer and frontline friction
• End-to-end portfolio management - Define and measure Product and Operational KPIs and SLAs
• Ability to create business cases, monthly revenue forecasts, annual budgeting and performance dashboards
• Regulatory alignment – remain engaged with changing regulatory guidelines for Insurance industry
• Vendor Mgt – Own vendor partnerships including contract negotiations, SLA tracking and customer escalation