Sr. Manager, Retail Specialty Projects

at  Shoppers Drug Mart Pharmaprix

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

WHY THIS ROLE IS IMPORTANT?

Specialty Health Network (SHN) by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide specialty patient support and drug programs, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.
We are hiring a Sr. Manager, Retail Specialty Projects.
Reporting to the Sr. Director, Retail Specialty Excellence you will be responsible for leading specialty projects and initiatives that drive the operational success of specialty patient care at Shoppers Drug Mart and Loblaw pharmacies. Your team will collaborate with a cross-functional group to support retail-oriented specialty program launches to set our Pharmacy teams up for success and deliver an exceptional patient experience.

WHAT YOU’LL DO:

• Lead the operational strategy, development, implementation, and execution of specialty programs and projects in retail Pharmacy
• Develop operational and strategic communication for key stakeholders, including presentations, memos and content development.
• Collaborate with SDM professional service teams to integrate enterprise service offering into the specialty patient journey at SDM.
• Lead process documentation, workflow development and SOP/ROP development as required.
• Focus on continuous improvements and best practices to drive operational excellence, and deliver related recommendations
• Work cross-functionally with various departments within the enterprise to develop new processes and tools for servicing specialty patients in the retail network
• Manage a team of direct reports
• Act as specialty practice expert and provide consultations as required for enterprise strategic initiatives.

TYPE OF ROLE:

Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.