Sr. Manager, Value-Based Care, Strategic Payor Account Management

at  DaVita

2000 16th St, Denver, Colorado, 80202-5117, United States of America
The Sr. Manager of Strategic Payor Account Management will join the Integrated Kidney Care (IKC) team – taking ownership for value-based care contract implementation, ongoing partner strategy and relationship management, partner collaboration pilots, and overall performance tracking to ensure program success. IKC is rapidly growing and a core part of this role will be standardizing customer success management processes, developing streamlined implementation plans, and leveraging new technology to ensure alignment in a matrixed organization while we work to scale sustainably. This role is highly cross-functional and will partner across many lanes. It will also be a highly visible role, working closely with executive leadership within DaVita and with our payor partners.

QUALIFICATIONS

• Minimum of five (5) years of experience within client services function, such as consulting, business development, customer success, and/or account management fields; track record of strong operational execution and business results
• Bachelor’s degree required; MBA / Masters in related field a plus
• Experience in healthcare preferred. Understanding of value-based care and/or shared risk partnerships a plus.
• Strong executive communication skills, both presenting and material development
• Strategic thinker who can also roll up their sleeves to meet the needs of their clients
• Strong interpersonal skills to build credibility as a thought partner internally and externally
• Personal values in line with DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun

The following duties and responsibilities reflect the expectations of this position but are not intended to be all inclusive.

• Support implementing strategic initiatives for Commercial IKC Account Management function
• Support our Payor Partnerships team in business development, including existing account expansion efforts
• Serve as account lead for regional and strategic accounts and deliver service excellence
• Mature our account planning and relationship management processes
• Drive the development and presentation of business updates with payor partners
• Track and manage to contract terms inclusive of performance targets and process measures
• Oversee and optimize the process of launching and managing new programs, beginning from contract sign date through program implementation and term
• Partner with operational, clinical, actuarial, finance, and IT teams to proactively and reactively respond to partner priorities
• Partner with operational teammates & leadership to implement robust performance review processes
• Develop and retain a strong team of individuals who are relationship and process-minded but also understand the operational, clinical, and financial aspects of IKC
• Foster the DaVita Way by encouraging teammate contribution, respect, and support of all types of individuals.
• 15-25% travel