Sr. Marketing Operations Manager – End User Experience

at  Quadient

CONNECT WITH QUADIENT

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

As the Sr. Marketing Operations Manager, you’ll lead efforts to optimize end user experiences and drive recurring revenue growth. You’ll play a key role in improving resident engagement, enhancing technical integrations, and supporting overall business performance.

• Ensure smooth technical marketing integrations, enhancing user experiences across communities.
• Monitor and report on marketing integration performance and its business impact.
• Collaborate with product and marketing teams to improve registration processes and drive community engagement.
• Manage recurring revenue streams and provide forecasting for end user performance.
• Drive increased utilization of lockers and other service verticals.
• Develop and execute monetization strategies to meet recurring fee targets.
• Partner with Customer Success and marketing to create effective non-integrated registration processes.
• Evaluate and optimize strategies to meet key performance indicators (KPIs).
• Engage with end users and property managers to identify and address pain points.
• Translate performance data into actionable insights for strategic decision-making.
• Support budgeting and forecasting processes with data-driven insights.
• Contribute to monthly operations reports and develop new reports as needed.