Sr Operations Analyst

at  Ecolab

Job Overview: The Sr Operations Analyst is responsible for overseeing the operations within the Central and Eastern Europe region. This role involves strategic planning, team management, and ensuring the delivery of high-quality services that align with the company’s objectives.

QUALIFICATIONS:

• Qualification in technical field and at least 5 years of IT experience including 3 years in a technical customer support role.
• A degree in Management or related field, or equivalent experience.
• Proven experience as a team leader or supervisor, preferably within the CEE region.
• Proficient in project management and familiar with performance metrics.
• Fluency in English and at least one Central or Eastern European language is highly desirable.
• Excellent communication and leadership skills, with the ability to motivate and inspire team members.
• Decision-making skills and the ability to operate with autonomy and discretion.
• Strong understanding of the cultural and business landscape of Central and Eastern Europe.
• Troubleshooting and problem analysis.
• Customer service focused skills.
• Excellent in thriving within a dynamic and diverse cultural setting

• Serve as the primary point of contact for all team-related matters within the CEE region.
• Collaborate with other departments to ensure alignment of regional goals with overall company objectives.
• Develop and implement strategic plans to enhance productivity and efficiency within the team.
• Lead and mentor team members, fostering a culture of continuous improvement and professional growth.
• Monitor team performance, providing regular feedback and conducting performance reviews.
• Manage project timelines, budgets, and resources to ensure successful completion of initiatives.
• Identify training needs and opportunities for team development.
• Liaise with partners and vendors on IT related user support.
• Work with other support functions on projects and activities related to IT