SR Operations Manager

at  Chinook Scaffold Systems Ltd

Chinook Scaffold Systems specializes in providing customized services across various industries, including oil, gas, smelters, mining, dams, pulp and paper mills, mast climbers, and industrial insulation throughout Canada. Established in 1993 in Northern British Columbia, the company rapidly expanded its operations, becoming a prominent player in the scaffolding industry across different provinces. With a central office strategically located in Nanaimo, British Columbia, Chinook is committed to excellence, adapting to clients’ evolving needs. Their comprehensive scaffolding solutions prioritize safety, efficiency, and high expertise standards. Beyond exceptional service, Chinook values building long-term relationships with clients and communities, driven by integrity, reliability, and professionalism in every project undertaken.

SUMMARY

This position reports directly to VP and is a regional resource and leader providing management and oversight to multiple Project and Site Managers for a specified geographical area. Ensures all assigned projects are delivered safely, consistently, and effectively and are profitably managed and compliant. Supports building the Company brand by providing world class service quality to all stakeholders. The position is accountable for the Safety, Revenue, Growth, Margin, Productivity, Cost Control, DSO, AR, and Equipment Utilization at assigned accounts.

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• Promote, demonstrate, and instill the culture of the company in all aspects of the business.

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• Is a champion for safety and regulatory compliance.

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• Ensure operational excellence and effective implementation of the company’s strategies.

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• Build strong cross-functional operating partnerships across the organization (as defined in role success profile).

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• Adopt broad business concepts and apply them to enhance profitability, grow the business, and set organizational policies.

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• Accountable for the Commercial Agreements process, from bid/RFP through completion of a project to close out.

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• Review analyses of activities, costs, operations, and forecasts data to determine department or division progress toward company goals and objectives.

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• Oversee assigned strategic account management, product service lines, department and functional goals and budgets, and manages performance against those plans.

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• Oversee/direct the assigned area’s operation management with responsibility for multiple customers/accounts within the business unit, including P&L responsibility as well as business development responsibility.

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• Accountable for completion of assigned jobs to the region and customer satisfaction within defined profitability metrics and deadlines.

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• Collaborate with Site and Operation Managers on multiple projects and ensures scope, job efficiency and productivity.

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• Develop and ensure compliance with annual operations and capital budgets.

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• Support the process of continuous improvement initiatives to drive efficiencies, reduce cost and increase customer satisfaction.

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• Play a key role in the development initiatives, including creating and maintaining relationships with key decision makers within assigned and/or targeted customers.

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• Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined, understood, and executed.

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• Ensure that all organizational activities and operations are carried out in compliance with Company policy and controls and local, state/provincial, and federal regulations and laws governing business operations.

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• Ability to understand and interpret contracts and support the execution of change orders within limits of DOA.

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• Develop and build sales relationships within both the Company and the customer’s organization by cross selling the Company product and service offerings.

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• Maintain communication with regional leadership and Business Development to ensure customers’ needs are met.

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• Assist in resolving customer issues/discrepancies.

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• Ensure coordination of Regional Operations with Asset Management and Staffing on planning/scheduling.

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• Work with Business Development and Estimating to oversee the transition of the job from sales to operations utilizing the Healthy Start process.

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• Monitor project construction execution.

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• Monitor KPIs and assist Operation Managers in developing targets and corrective action plans when results are out of compliance.

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• Ensure implementation and continually monitors project Quality Control plans.

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• Ensure work processes and procedures are consistently applied to the project.

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• Ensure compliance with the Company procurement process in support of vendor evaluations.

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• Collaborate with Regional Management and Project Controls to perform job tracking post mortem and lessons learned for continuous improvement.

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• Conduct effective performance evaluations and mentor those with less experience.

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• Challenge others to develop as leaders while serving as a role model and mentor.