Sr Operations Manager, Last Mile

at  Electrolux Group

JOIN US TO CREATE CHANGE AND HAVE AN IMPACT IN HOMES AROUND THE WORLD.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

QUALIFICATIONS:

• Bachelor’s degree required. Preferably in Business or Supply Chain Management.
• Minimum 8 years of operational work experience with emphasis on home delivery and supply chain operations, or other equivalent work experience.
• Intermediate skill level with Microsoft Office. Experience managing and reporting KPI performance through data tools like Microsoft Excel and PowerBI (or other visual insights program).
• Demonstrate a successful track record of identifying and executing waste elimination through root cause analysis and collaborative problem solving.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Knowledge of supply chain business practices and concepts that impact the success and profitability of the organization.
• Strong analytical and problem-solving skills, particularly in the areas of consumer issue research, de-escalation, and cost-effective solution identification.
• A strong sense of business ownership and responsibility to the customers entrusted to their care.
• Ability to reconcile, integrate, and synthesize information, generate conclusions and insights, and formulate recommendations to management.
• Ability to develop and implement operational plans and SOPs.
• Excellent collaboration skills with the ability to build strong relationships and leverage resources with other team members, across other parts of the business, and with external constituents.
• Bias for proactive action; follows up on feedback to ensure positive outcomes.
• Ability to think conceptually and bring structure to business problems, coupled with a highly practical orientation.
• Up to 50% travel may be required.

ALL ABOUT THE ROLE:

The Sr Operations Manager, Last Mile owns the operational performance of 3rd Party Logistics (3PL) providers serving major appliance delivery and installation to builders and consumers on behalf of Electrolux Major Appliances. The Sr. Operations Manager, Last Mile serves as a key team leader through development and support of six Regional Managers located across the United States. This role leads collaborative problem solving and project implementations to enable sustainable growth in Electrolux’s Builder Direct and Direct to Consumer (D2C) operations. Success is defined by delivery network KPIs (NPS, On Time, Damages, etc), cost stability, and team capability development.
The Sr. Operations Manager will oversee national Last Mile operations across 70+ delivery locations, directly managed by the Regional Manager team. Operational requirements include, but are not limited to, SOP implementation, installation problem solving, 3PL market transitions, new dock startups, and KPI reviews. Successful execution of this role will directly enable growth in multiple focused business segments for Electrolux.

WHAT YOU’LL DO:

• Supports Last Mile Regional Manager team with goal setting, prioritization, and development opportunities.
• Ownership of national delivery & cost KPI performance. Reviews regional KPIs monthly with Regional Managers to achieve network operational excellence.
• Ensures Regional Manager execution of continuous improvement plans leading to market stability.
• Establish and maintain strategic relationships with 3PL leaders and management.
• Collaborate with Builder and D2C Sales teams to reach growth objectives in each channel.
• Oversee new market and customer launches of last mile services.
• Utilize internal and external data tools and systems to track the flow of goods through mid and last mile fulfillment. Support enhancements to Electrolux tools to expand exception management.
• Track and report general supply themes to Supply Chain leaders to proactively resolve potential supply disruptions to builders and consumers.
• Utilization of lean supply chain disciplines to identify and lead service level improvement projects.
• Supports Regional Manager auditing schedule for warehouse operations, product handling, reverse logistics management, etc for verification of SOP adherence.
• Ideation through implementation of projects to enable scale and eliminate waste in the Electrolux Last Mile network.
• Provides training and awareness to Regional Managers on new product introductions or policies that may impact existing delivery or installation SOPs.