Sr. Partner Operations Manager

at  SkipTheDishes

DESCRIPTION:

As a Senior Partner Operations Manager, you will be responsible for overseeing and optimising the performance of third-party service providers to ensure consistent, world-class support for couriers operating within the Delco network. You’ll maintain strong relationships with these partners and collaborate closely with internal teams to drive continuous improvements in service quality and efficiency. This role demands a combination of strategic oversight, tactical execution, and exceptional problem-solving skills.
You’ll lead the charge in managing vendor performance, addressing escalations, and ensuring that both business outcomes and courier experiences align with company standards. Flexibility is key, as you’ll need to be available during peak times and work across international locations. Regular travel is required.

REQUIRED SKILLS & KNOWLEDGE:

• Vendor management and external partners.
• Strong knowledge of contact centre performance trends and KPIs.
• Proficiency in managing internal operations and performance improvement initiatives.
• Understanding of contracts, SOWs, and playbook management.
• 5+ years of experience managing contact centre operations.
• 5+ years of experience interfacing with or managing external partners.
• Bachelor’s degree in Operations Management or equivalent experience.

Please refer the Job description for details