Sr PC Support

at  Evergy

EDUCATION AND EXPERIENCE REQUIREMENTS:

Requires an associate degree in a computer science-related field and 2 years desktop operating and networking systems OR 4 years recent experience in desktop operating and networking systems. Working knowledge of Windows 10, Microsoft Office and Office 365 is required. Understanding of DNS and active client (what it does and how it works). Candidate must be familiar with maintaining laptop and PC hardware in addition to laser printer technology. Experience with SCCM, Citrix, Virtual Desktop, and other Operating Systems is preferred.

SKILLS, KNOWLEDGE, AND ABILITIES REQUIRED:

• Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system.
• Working knowledge of desktop operating and networking systems.
• Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.
• Communicates effectively with all levels of employees, both technical and non-technical.
• Manages time effectively while assuring attention to details.
• Finishes tasks accurately, completely and in a timely manner.
• Works effectively in a team environment.
• Makes sound decisions with general guidance.
• Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.
  Licenses, Certifications, Bonding, and/or Testing Required: None
  Working Conditions: In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. (Includes, but not limited to awkward positions, balancing, lifting, carrying, pushing, and pulling up to 70 pounds.) Will be reporting on-site, some remote work is permitted.
  Evergy has a clear mission – To empower a better future. Evergy chooses to live this mission by valuing People First. We know to accomplish becoming the most innovative and reliable energy company, we need a team with a variety of backgrounds, perspectives and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone – regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status – has a voice and can bring their best every day. We know that the more diverse and inclusive we are, the better we will be. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.
  Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  Work Locations: 1KC - Missouri HQ - Floor 01 One Kansas City Place 1200 Main St Kansas City 64105
  Job: Information Technology
  Shift:
  Unposting Date: Jul 30, 202

Under general supervision, install, maintain, and upgrade workstation hardware, software, and operating systems, support single and multifunction printing devices, smart phones, tablet devices, and mobile data systems. This position also involves workstation moves and equipment upgrades. This person must be able to resolve problems associated with Service Desk trouble calls. Individual must also provide technical knowledge and expertise necessary to solve medium to highly complex problems. This job is to be performed with limited supervision and has no responsibility or authority for the direction of others.