Sr. Product Development Manager, Professional Education

at  American Heart Association

OVERVIEW

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.
The American Heart Association has an excellent opportunity for a Sr. Product Development Manager, Professional Education in our Healthcare Business Solutions department! This position can be home-based.
The resources will be responsible for developing lifesaving CPR, first aid, emergency cardiovascular care training and learning programs, clinical products, and healthcare solutions. Also, for the design, development and production, revision, fiscal management and budgeting, and quality standards for assigned products from initiation through market rollout.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience
• Five (5) – Eight (8) years of relevant experience
• Experience with direct participation in the development of scientific, technical, or medical content, including experience working with subject matter experts and formal review process
• Experience leading program/product development projects
• Experience developing eLearning and other digital products that meet accessibility requirements
• Ability to deliver on schedule and within budget
• Adult Learning and Educational Product Development
• Project management experience
• Instructional design experience
• High level of detail orientation, without losing sight of the broader vision
• Ability to make a timely decision while considering multiple factors and opinions
• Ability to travel up to 20% local and overnight stay

Preferred Qualifications

• Healthcare background preferred; required for candidates who will work with advanced healthcare content

Supervisory Duties

• Responsible for own work and may perform like duties of subordinates
• Assign tasks to other employees
• Determines techniques to be used
• Deals with employee complaints/grievances
• Interviews and participates in employee selection
• Trains and mentor employees
• Plans and directs work
• Review the accuracy of other’s work
• Completes Performance Appraisals (PRAs) and monitors the progress of other employees
• Provide coaching and/or Performance Improvement Plans (PIP) when needed

AT AMERICAN HEART ASSOCIATION | AMERICAN STROKE ASSOCIATION, OUR MISSION IS TO BE A RELENTLESS FORCE FOR A WORLD OF LONGER, HEALTHIER LIVES, REGARDLESS OF RACE, ETHNICITY, GENDER, GENDER IDENTITY, RELIGION, AGE, LANGUAGE, SEXUAL ORIENTATION, NATIONAL ORIGIN AND PHYSICAL OR COGNITIVE ABILITIES. WE’RE COMMITTED TO ENSURING OUR WORKFORCE, WORKPLACE CULTURE AND MISSION HAVE A SHARED IMPACT ACROSS A DIVERSE SET OF BACKGROUNDS.

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In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.
EOE/Protected Veterans/Persons with Disabilities
#LI-Remote

RESPONSIBILITIES

• Leads project teams in the development of content, portfolios, and products. Ensures team’s adherence to a general product development process used across the department and develops sub-processes for project-specific tasks as needed
• Manage the development and curation of multimedia deliverables (videos, e-learning modules, simulation scenarios, books/e-books, apps, websites, etc.) for assigned programs and products. Coordinates the development of content that meets learning objectives. Manages testing of prototypes. Proactively collaborates across project teams to ensure products efficacy and consistency
• Forms productive partnerships with team members and stakeholders at all levels. Effectively uses informal authority to direct, influence, and motivate others. Earns respect of team members based on demonstrated expertise and leadership. Solicits and acts on feedback to improve relationships and mission impact
• Develops a deep understanding of the audience (healthcare providers and laypersons), science, content organization, and modes of delivery for assigned products. Learns about current user needs and product issues. Demonstrates an understanding of the reasoning behind key organizational policies, practices, and procedures
• Trains, motivates, and engages volunteer and paid subject matter experts. Effectively assesses and leverages volunteer skill sets and interests by developing and utilizing volunteer roles in meaningful ways
• Communicates on a routine basis with partners and senior leadership to discuss product development needs of the Association and opportunities for implementation of new product strategies. Escalates issues and opportunities appropriately
• Partners with a project manager to develop project scope and timelines. Ensures all internal and external team members meet standards and deadlines outlined in project plans
• Develops and monitors budgets and contracts supporting assigned projects
• Identifies and solves product issues by performing corrective/preventative action. Addressing questions and concerns from field in conjunction with Science and Training Department
• Contributes to departmental goals of maximizing processes and product specifications for rapid content updates

Supervisory Duties

• Responsible for own work and may perform like duties of subordinates
• Assign tasks to other employees
• Determines techniques to be used
• Deals with employee complaints/grievances
• Interviews and participates in employee selection
• Trains and mentor employees
• Plans and directs work
• Review the accuracy of other’s work
• Completes Performance Appraisals (PRAs) and monitors the progress of other employees
• Provide coaching and/or Performance Improvement Plans (PIP) when neede