Sr Product Manager EU FBA, EU FBA Defects and Seller Reimbursements

at  Amazon EU SARL

• 7+ years of Product, program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 3+ years of leading large complex programs experience
  Today, more than 58% of worldwide purchases from Amazon are made from third-party businesses. That’s $160B in sales, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25 years. Selling Partners can list and sell their products across all of our European sites from a single account. This frees them to concentrate on what they do best – finding and developing new products and marketing them to potential customers.
  Amazon currently seeks creative, dynamic and experienced Process improvement Specialist to join the EU FBA Seller Experience and Reimbursements team to drive Cost of Customer Returns for Amazon and Seller and eliminating Seller points around customer returns.
  A successful candidate must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills and superb project management capabilities. Some of the qualities that we are looking for: you are results-oriented (and have a track record of repeatedly delivering great results); you are an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.
  Key job responsibilities
• Establish E2E knowledge of FBA Customer Returns, Seller pain points and major drivers of costs and Seller pain.
• Identify and lead Scalable solutions to reduce customer returns
• Identify input metrics, metric owners, align goals with respective owners, monitor and share progress on these metrics with stake holders
• Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance
• Establish product road map in collaboration with Operations and Tech teams to reduce defects and improve SX

1. Forecast defect reduction plan and financial impact

• MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules

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Please refer the Job description for details