Sr Product Support Specialist

at  Thermo Fisher Scientific

JOB DESCRIPTION

Product Support Specialist
This role will be site based in San Jose, CA
Thermo Fisher Scientific is the world leader in serving science, with annual revenue over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
With annual revenues exceeding $800M and over 1000 employees worldwide, Life Sciences Mass Spectrometry (LSMS) offers customers a complete range of high-end analytical instruments and software services that support customers within proteomics, clinical research, forensic toxicology, pharmaceutical, biotech, food safety, and environmental market segments.

• Provide technical and application specific product support for released and produced LSMS products with emphasis on resolving application issues using a system level approach.
• Build and disseminate important factory and field information critical to product or field service problems, with efforts that support improvements in products and service, corrective action, or cost reductions.
• Identify gaps in the current support systems and develop or improve and implement customer centric solutions for current and future products.
• Work with the factory teams to ensure current products meet our high level of quality and that new products meet product design criteria for serviceability, specifications, and applications performance.
• Develop and provide training programs to the worldwide field service and support organization including clinical applications specific training as well as system level training for our Class I medical devices.
• Develop, build documentation and maintain existing documentation following GDP (Good Documentation Practice)
• Other miscellaneous duties might be assigned.