Sr Product Support Specialist (Tribrid/Orbitrap)
at Thermo Fisher Scientific
San Jose, CA 95134, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 31 Oct, 2024 | USD 95600 Annual | 31 Jul, 2024 | 5 year(s) or above | Communication Skills,Analytical Capability,Customer Service,Chemistry | No | No |
Required Visa Status:
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US Citizen | Student Visa |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
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Description:
EDUCATION
- MS degree in Chemistry or related field
- PhD Degree in Chemistry preferred.
EXPERIENCE
- 5+ years of experience in developing applications and operating/maintaining LSMS systems ideally with LC front end.
KNOWLEDGE, SKILLS, ABILITIES
- Excellent analytical capability with strong attention to detail and knowledge about the most common …… workflows.
- Outstanding problem solving and communication skills especially looking after customers face-to-face.
- Self motivate, strong customer service
Responsibilities:
- Provide technical and application specific product support for released and produced LSMS products with emphasis on resolving application issues using a system level approach.
- Build and disseminate important factory and field information critical to product or field service problems, with efforts that support improvements in products and service, corrective action, or cost reductions.
- Identify gaps in the current support systems and develop or improve and implement customer centric solutions for current and future products.
- Work with the factory teams to ensure current products meet our high level of quality and that new products meet product design criteria for serviceability, specifications, and applications performance.
- Develop and provide training programs to the worldwide field service and support organization including clinical applications specific training as well as system level training for our Class I medical devices.
- Develop, build documentation and maintain existing documentation following GDP (Good Documentation Practice)
- Other miscellaneous duties might be assigned.
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
Pharma / Biotech / Healthcare / Medical / R&D
Other
Graduate
Chemistry
Proficient
1
San Jose, CA 95134, USA