Sr Production Support Analyst

at  Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
Who we’re looking for: Our IT Wireline Provisioning team is looking for Senior Production support Analyst who can provide Application Support for Provisioning platform that includes but not limited to Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management and can be part of on-call rotation and 24X7 on-call support for production issues/incidents.

WHAT YOU WILL DO:

• Provide Application Support for Provisioning platform that includes but not limited to Oracle Order and Service Management, Oracle ASAP, Unified Inventory Management
• Promptly join the technical bridges to help troubleshoot high priority incidents.
• Initiate and implement timely changes to address operational gaps and root cause fixes.
• Day to Day monitoring of Applications, Unix Servers, WebLogic, Oracle DB and Transaction monitoring on orders success rate, order Fallout outs, latency etc. to ensure High Availability of the application
• Be part of on-call rotation and 24X7 on-call support for production issues/incidents
• Develop automation solution for Validations and routine operational activities
• Application monitoring through Oracle Enterprise Manager monitoring, Dynatrace
• OSM/ASAP/UIM and Provisioning application deployment, handle the upgrades. WebLogic patch upgrades
• Troubleshoot and resolve all incidents/service requests with defined SLA’s. Ensure timely actions and/or engage responsible team for any issues.
• Lead the Root cause analysis investigation for all high priority incidents and ensure permanent remediation is implemented.
• Provide 24x7 application monitoring & support based on best practices and industry standards.
• Perform Change Management and Release Management tasks to deploy patches and new versions to production
• Perform pre and post validation for any production changes initiated/owned by other ITS teams, Network, Infrastructure, and any other technology groups.

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 75%
Posting Category/Function: Technology & Information Technology
Requisition ID: 314153
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Technology