Sr Quality Manager, Customer Advocacy SUD

at  Thermo Fisher Scientific

JOB DESCRIPTION

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DISCOVER IMPACTFUL WORK:

The role is part of the Quality Customer Advocacy program which is seeking to develop strong connections with Core Account customers, develop relationships, resolve quality situations and act proactively.
This role will make an impact by developing quality connections with the strategic Core Account customers and serve as the liaison on Quality related topics and issues.

EDUCATION

• Bachelor’s Degree in Science or related field required
• Three to five years in a Quality leadership role.
• Experience with investigation writing, root-cause analysis, and report writing is a must
• ASQ or similar quality certification (preferred)

EXPERIENCE

• Meaningful experience in Quality pharmaceutical or Medical Device manufacturing;
• Experience of Single Use Technology products and manufacturing processes
• Prior experience working with product complaint investigation, CAPA, and non-conformance records including root-cause analysis
• Experience leading very sophisticated quality issues including product quality or service-related concerns raised within the Company and with Customers
• Experience interacting with customers including direct verbal interaction and issuing written reports

KNOWLEDGE, SKILLS, ABILITIES

• Strong interpersonal and communication skills
• Ability to demonstrate business insight and drive growth.
• Ability to summarize sophisticated quality problems and deliver executive updates
• Knowledge of pharmaceutical, biologics and/or medical device quality systems (FDA, ISO13485, MDSAP, etc.)
• Project management skills including ability to supervise and follow-up on actions across multiple functions, sites, and locations.
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Please refer the Job description for details