Sr. Service Manager (CS e-STORAGE)

at  Canadian Solar

Job Description

POSITION SUMMARY:

The Sr. Service Manager will be responsible for managing a cross functional team to complete commissioning activities and the obligations under the Long-Term Service Agreements (LTSA’s) for Battery Energy Storage Systems (BESS) projects. This will include managing the daily operations of the regional service team including scheduling resources to complete commissioning tasks, preventative and corrective maintenance on CSI Solar’s Solbank energy storage product. The individual will be responsible for Health and Safety, P&L, plant capacity and availability guarantees, and augmentations. The successful candidate must be comfortable in a fast-paced, entrepreneurial environment with varying priorities and assignments, as well as demanding timelines. Experience with renewable power generation and service management is essential. The successful candidate must be customer focused with excellent interpersonal skills and experience in a supplier service environment.

Qualifications and Experience:

• Minimum 10 years’ work experience in a service environment that includes electrical systems, controls systems, network communication hardware, and power generation hardware
• Minimum 5 years management and personnel management experience
• Engineering (Electrical or Mechanical) degree or diploma. Equivalent work experience will be considered
• Knowledge of general and national codes, medium voltage power systems and Energy Storage system applications is an asset
• Strong negotiation, facilitation, risk management and consensus building skills
• Excellent verbal and written communication skills and the ability to interact professionally and influence positively a diverse group of executives, managers, and subject matter experts.
• Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality
• Must possess a valid driver’s license with a driving record
• Must be able to travel to regional locations as needed
• Ability to function successfully both independently and within a team
• Demonstrated professional appearance and conduct
• Work will be performed in a standard office environment, in front of a computer monitor and will involve sitting, bending, standing, walking, typing, reaching

• Ensure all personnel are trained and follow environmental, health and safety policies and procedures
• Responsible for the performance of service engineers and technicians as well as their day-to-day activities
• Accountable for P&L including budget, staffing and CAPEX / OPEX development
• Establish and maintain Key Performance Indicators (KPI’s) to ensure sites are in accordance with contractual obligations and manufacturers requirements including achieving capacity and availability guarantees
• Negotiate subcontractor service agreements
• Prepare and review detailed scopes of work for service team and subcontractors
• Review and approve maintenance reports
• Evaluate and recommend opportunities to improve operational efficiencies
• Determine spare part requirements and track spare part inventory
• Analyze performance data determining root cause and performance trends
• Oversee the preparation of monthly reports to client / owner and present performance metrics and KPI’s
• Assist with the negotiation of LTSA’s with the client / owner and Sub-LTSA’s with service providers
• Build, develop, and grow any business relationships vital to the success of the project
• Complete other duties and projects as assigned

Qualifications and Experience:

• Minimum 10 years’ work experience in a service environment that includes electrical systems, controls systems, network communication hardware, and power generation hardware
• Minimum 5 years management and personnel management experience
• Engineering (Electrical or Mechanical) degree or diploma. Equivalent work experience will be considered
• Knowledge of general and national codes, medium voltage power systems and Energy Storage system applications is an asset
• Strong negotiation, facilitation, risk management and consensus building skills
• Excellent verbal and written communication skills and the ability to interact professionally and influence positively a diverse group of executives, managers, and subject matter experts.
• Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality
• Must possess a valid driver’s license with a driving record
• Must be able to travel to regional locations as needed
• Ability to function successfully both independently and within a team
• Demonstrated professional appearance and conduct
• Work will be performed in a standard office environment, in front of a computer monitor and will involve sitting, bending, standing, walking, typing, reaching.