Sr. ServiceNow Consultant

at  Stefanini Inc

Are you looking for a role that lets you combine your creativity, customer focus and ability to deliver for our customers? Are you intrigued by the idea of a work environment that operates with the flexibility of a startup company, but with the stability of a large company? Are you ready to help shape our future? If you love working in a client-facing capacity to understand and consult on technical needs, then we are looking for you! Stefanini, a global IT Optimization & Services Provider with over 24,000 employees in 40 countries, is seeking someone with excellent technical acumen and the client-minded personality to match. If you are dedicated, accountable, honest, and focused, we want you to become a part of a team that shares similar values with its customers. We need you as a direct-hire ServiceNow Consultant to join our ServiceNow practice. You’ll be working from your home office but reporting into our North American headquarters.
Stefanini’s ServiceNow practice is rapidly growing and is adding an additional Consultant to our ServiceNow team. As a ServiceNow Consultant you represent our practice every single day by advising customers and translating their business requirements into technical solutions. You will be joining a highly dynamic, global team that constantly collaborates and strives to shape the future of our customers.

SUMMARY OF QUALIFICATIONS

• Advanced experience in configuring/implementing/developing ServiceNow functionality across ServiceNow modules (cross-platform)
• Deep technical knowledge of at least three (3) ServiceNow functional areas - i.e. ITSM, ITOM, CSM, HRSD, ITBM
• Deep knowledge of ServiceNow architecture and concepts
• Significant experience working with customers to gather business requirements and develop a technical solution design to meet the requirements.
• Significant experience leading ServiceNow engagements with multiple resources
• Experience working in an agile environment utilizing Story/Defect methodology including writing agile stories for ServiceNow development and testing.
• Experience designing business functions, processes and information flow within ServiceNow or between ServiceNow and other business systems using SOAP and REST API
• Advanced ability to provide guidance on programming practices and techniques to individuals and cross-functional teams
• Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
• Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
• Ability to provide technical ServiceNow demonstrations across multiple ServiceNow functional areas - i.e. ITSM, ITOM, CSM, HR, ITBM
• Experience with JavaScript and Angular JS
• Expertise in ServiceNow Development and Administration techniques
• Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques
• Bachelor’s degree
• 5 to 7 years work experience with ServiceNow
• ITIL Foundations Certification with ITIL Expert as a strong positive
• ServiceNow Administrator Certification
• Multiple ServiceNow Implementation Specialist Certification(s)
  Stefanini is an equal opportunity employer and seeks to ensure that all employment decisions are made without regard to race, color, national origin, religion, creed, gender, age, marital status, sexual orientation, gender identity, disability, veteran status, genetic test information, an individual’s status as a domestic violence victim, or any other category protected by law. Completion of this Application and/or interview does not guarantee employment with Stefanini. Stefanini is a drug free workplace. We reserve the right to require drug and alcohol testing as a condition of employment. Stefanini is an at-will employer.
  Listed salary ranges may vary based on experience, qualifications, and local market

• Provide portfolio-level, strategic oversight for the design, development, modification, and implementation of mid- and long-term solutions within the ServiceNow platform to solve the most complex business and technical issues
• Make high-level design choices and recommend solutions that align architecture to strategic plans.
• Provides expertise and leadership in ServiceNow platform and integration design to meet business requirements.
• Work directly with customers to understand business requirements
• Develop a scope of work to meet customer business requirements
• Manage customer relationships.
• Creating statements of work with specific, granular delivery steps in alignment with scope of work.
• Responsible for managing scope of work, ensuring contractual deliverables and managing change orders for assigned projects.
• Provide customers with ServiceNow roadmaps that align with their business strategy
• Provide technical and architectural guidance, support and training for other team members.
• Coach and mentorProvide presentations and demonstrations of ServiceNow functionality and roadmap.