Sr Site Specialist, Buffer and Media Prep

at  Thermo Fisher Scientific

JOB DESCRIPTION

Description

EDUCATION

High school diploma or equivalent required.
Associate degree in a related field preferred, or experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

EXPERIENCE

2 years of related experience within a laboratory setting is preferred.
Experience working in customer service is also a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific’s values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
• Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.
• Regularly required to stand or walk for prolonged periods.
• Ability to work overtime, as needed.
  The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
• Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
• Work within computer systems to access and follow standard operating procedures
• Proactively connect with the supervisor any customer concerns and/or potential problems
• Optimally address customer concerns within established resolution timeframes.
• Engage in process improvement activities
• Build skills working in a Laboratory
• Drive process improvement, working with prepared solutions
• Handling of chemicals, media, as well as calculating custom prepared solutions in accordance with research
• Participate in team and customer facing meetings to support the needs of the research team