Sr Solution Architect, Generative AI Solutions

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details

YOUR IMPACT

Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform guide to the company’s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -
Serve as a trusted advisor to the client
Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
Work collaboratively and have very strong communication skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
Identify and proactively run risk areas and commit to seeing an issue through to complete resolution
Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
Review and correct project/program direction, approach, and key artefacts to keep programs on track and solutions extendable and maintainable going forward
Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

MINIMUM REQUIREMENTS

• 5+ years of confirmed experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and shown success
• Extensive experience with configuration and customization on the Salesforce platform
• Authority-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable the achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Key Einstein Tooling Including Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), Data Cloud (External Data Input), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience).
• AI and Integration Focus : Must have hands-on experience with Einstein in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state-improved processes and system designs
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members
• A detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• A phenomenal listener with the ability to connect with people in diverse roles
• A resourceful and ambitious individual who can work through and solve problems
• Possible travel of about 25%, but exact travel requirements will vary based on customer
• Degree or equivalent experience or equivalent proven experience required. Experience will be evaluated based on the strengths you’ll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

PREFERRED EXPERIENCE

• Validated results in delivering high-value business outcomes using an agile approach
• Shown results leading customer and/or partner success stories
• Data Cloud Implementation.
• Experience Design.
• API frameworks / Mulesoft.
• Organisational Change & working with Evaluation Models.
• Relevant Salesforce certifications and consulting experience are strongly recommended
  Industry Experience: None needed but multi-industry exposure looked highly upon
  Accommodations
  If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
  We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.
  Posting Statement
  At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .
  Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
  Salesforce welcomes all.

Please refer the Job description for details