Sr. Specialist Network Technology Support

at  ATT

JOB DESCRIPTION:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
As a Sr Specialist Network Technology Support, you will be responsible for providing technical support of the Classic and Cloud Radio Access Network (RAN). Reporting, tracking, documenting, and assisting various support groups - to include ATS and/or OEM vendors - is an essential skill for this position to diagnose, restore, and accurately report on network events. This role is primary support for remote triage/restoral, prioritization, performance analysis, report analysis, RCA analysis and outage event bridge participation for RAN technologies. This role also provides input to action plans that mitigate any network impact.

Key Roles and Responsibilities:

• Primary focus on network fault troubleshooting/resolution and trouble ticket management.
• Handle RF Safety and Interference Complaints.
• Field personnel technical support.
• IVR phone support.

Required Experience and Qualifications:

• Must be willing to work any shift to provide 24x7 network support.
• Candidate MUST have extensive level experience troubleshooting, maintaining, configuring, provisioning, and supporting Ericsson RAN equipment (4G = eNodeB, 5G = gNodeB).

Desired Experience and Qualifications:

• Understanding of Cloud related concepts such as Kubernetes(K8), VNF & Orchestration is a plus.
• Familiarity with Linux and comfortable working on software applications using Linux is a plus.
• Familiarity with common security UAM protocols such as TACACS and LDAP is a plus.
• Trained and competent in the use of RF related performance tools (Arieso, Optima…) is a plus.

Desired Education:

• Bachelor’s degree in Math, Science, Engineering (preferred), or equivalent related network experience preferred.

Our Sr. Specialist Network Technology Support earns between $77,800 - $116,800 annually. Note to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage.
• 401(k) plan
• Tuition reimbursement program.
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave.
• Paid Caregiver Leave.
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement.
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We’re developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us? Apply now!

• Primary focus on network fault troubleshooting/resolution and trouble ticket management.
• Handle RF Safety and Interference Complaints.
• Field personnel technical support.
• IVR phone support