Sr Specialist Sales Support & Delivery (General)

at  SoftwareONE

Job Function: SW&C Marketplace Delivery The role:

• Lead a Team of Operation Managers
• Preparation of quotes for customer software requirements
• Coordinate with internal teams (i.e. Sales Support, Finance) as well as external teams (Partners, OEM) for delivering the best-in-class customers experience.
• Plan, process, support day-to-day tactical actions (i.e., processing of orders, credits and returns and making suggestions for existing process refinement) and load orders with the vendors using internal ERP/Vendor Portal/Emails
• Scoping and onboarding of new publishers on basis of customer requirements
• Manage client relationship by resolving customer issues related to Quotation, Pricing etc.
• Solving high complexity and proactively follow-up on highest complexity issues to resolve them with some guidance along with a vison of working towards ZERO escalations.
• Create awareness and facilitate client data to business & technical consultants.
• Facilitate processing and delivery of orders in coordination with the concerned stakeholders.
• Advise on Licensing to the external as well as internal stakeholders and win their trust with your subject matter expertise.
• Manage all types of publisher specific agreement processing within the framework of the publisher agreement signed with SoftwareOne.
• Be a central SPOC for all internal and external stakeholders, communicating.
• Drive organizational and sales process improvements, in partnership with leaders.

What we need to see from you:

• Good Critical thinking, and decision-making skills.
• Ability to think out of the box/ creative bent.
• Good interpersonal skills and communication with all levels of management.
• Graduate/Postgraduate
• Fluent in English with excellent command over grammar
• Excellent interpersonal, verbal, and written communication, analytical are also required.

Why SoftwareOne?:
Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.
Accommodations:
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR

• Lead a Team of Operation Managers
• Preparation of quotes for customer software requirements
• Coordinate with internal teams (i.e. Sales Support, Finance) as well as external teams (Partners, OEM) for delivering the best-in-class customers experience.
• Plan, process, support day-to-day tactical actions (i.e., processing of orders, credits and returns and making suggestions for existing process refinement) and load orders with the vendors using internal ERP/Vendor Portal/Emails
• Scoping and onboarding of new publishers on basis of customer requirements
• Manage client relationship by resolving customer issues related to Quotation, Pricing etc.
• Solving high complexity and proactively follow-up on highest complexity issues to resolve them with some guidance along with a vison of working towards ZERO escalations.
• Create awareness and facilitate client data to business & technical consultants.
• Facilitate processing and delivery of orders in coordination with the concerned stakeholders.
• Advise on Licensing to the external as well as internal stakeholders and win their trust with your subject matter expertise.
• Manage all types of publisher specific agreement processing within the framework of the publisher agreement signed with SoftwareOne.
• Be a central SPOC for all internal and external stakeholders, communicating.
• Drive organizational and sales process improvements, in partnership with leaders