Sr. Supplier Relations Specialist

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

The Supplier Relations Specialist (SRS) will be accountable for building strong relationships with service providers supplying technology solutions used by the Retail Wealth Platform. This person will manage the service provider relationships and drive the day-to-day activities with these suppliers.

• Responsible for building strong partnerships with suppliers supporting the Retail Wealth Platform.
• Ensure compliance with service provider agreements and act as the liaison between the providers, Business Units, Technology and Operations.
• Coordinate the contract renewal/creation process for external providers in partnership with Strategic Sourcing, Legal and other Sun Life internal teams.
• Support service provider escalations, audits and reports.
• Consult on efficiency improvements and best practices in supplier relationship management and cross-functional processes
• Assist the monthly finance reconciliation to determine variances between actual and plan expenses
• Build familiarity with contract terms, payment structure and reimbursements
• Collect, analyze and manage data pertaining to the service providers. This includes preparation of regular service reports, organizing Business Review meetings, analyzing and reconciling costs and approving the monthly invoices received from vendors. Through this review, the SRS will identify trends and opportunities for improvement.
• Handle pressure with grace and persuade parties in full fairness of Sun Life’s position.