Sr. Systems Engineer (Field Based - West)

at  BD

JOB DESCRIPTION

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
The Senior Systems Engineer has strong experience with a wide range of BD products and related interfaces. This role involves interaction with development teams, customers, deployment teams, technical writers, sales, and other engineers. In addition, the Senior Systems Engineer is a point of escalation for other Systems Engineers. The effective Senior Systems Engineer must be able to clearly communicate, thoroughly document, and demonstrate strong product server & software competency and consultative skills. The Senior Systems Engineer must have the ability to establish collaborative working relationships with cross-functional project & product teams.

KNOWLEDGE, SKILLS AND ABILITIES

Communication Lead meetings with internal and external customers to facilitate documentation, training, and mentoring Establish rapport with customers (internal & external) that is conducive to a long term business relationships Provide team support and in-depth product information on BD products as assigned by manager Must be able to lead complex customer teams, share expertise, gain consensus within teams and deliver concise and consistent communication Provide product feedback, technical insight, and customer requirements to Principal Systems Engineers Effectively communicates the vision and business need for change to others and maintains a positive perspective
Technical Demonstrate strong knowledge of BD products and how they integrate with customer systems. Demonstrate strong understanding of hospital information systems, system validation, domain structure,, network architecture, databases, cybersecurity, and system virtualization
Provide technical sales support in collaboration with the sales team and demonstrate the ability to lead technical discussions and consultations at all levels within the customer organizations
Prepare and deliver technical diagrams, documentation, and presentations to our customers
Communicates technical requirements and recommendations/solutions to senior/executive leadership team
Ability to interact and guide diverse cross-functional teams with a focus on large/IDN level health systems
Participate in organizational readiness activities for new product and version releases
Must be detail oriented, and demonstrate the ability to multitask and implement complex projects consistent with established company and customer objectives
Provide escalation support and demonstrate the ability to understand cause and effect when analyzing a complex process, situation, or issue
Demonstrate strong problem solving, troubleshooting, and system consultation related to BD products, best practice considerations and standardization
Install and support the deployment of BD servers and software in customer environments
Train team members on products and best practices
Expected to act as a customer support resource when necessary
Collaborate with customers and Principal Systems Engineers on confirming specifications/requirements

EDUCATION OR EQUIVALENT:

• Bachelor’s degree or equivalent experience is required.

EXPERIENCE OR EQUIVALENT:

• Expertise in healthcare information systems.
• Seven or more years in healthcare environment with technical (systems) involvement, computerized system applications and sales.
• Must have a working knowledge of a variety of operating systems, software applications, including BD products.
• Experience with integrated delivery networks/large health systems required.

PHYSICAL/MENTAL REQUIREMENTS:

• Must be able to lift a minimum of 80 lbs. This position may involve pushing, pulling, stooping, bending and lifting.
• Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for and required by the facility which enables access to customer sites in order to perform essential job functions.

PURPOSE

The Senior Systems Engineer has strong experience with a wide range of BD products and related interfaces. This role involves interaction with development teams, customers, deployment teams, technical writers, sales, and other engineers. In addition, the Senior Systems Engineer is a point of escalation for other Systems Engineers. The effective Senior Systems Engineer must be able to clearly communicate, thoroughly document, and demonstrate strong product server & software competency and consultative skills. The Senior Systems Engineer must have the ability to establish collaborative working relationships with cross-functional project & product teams.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES

Technical - Follow and provide feedback on technical documentation, new product validation/requirements, test plans, technical solution design, server & software deployment, system integration etc. Sales Support - lead technical discussions and provide credible strategies and tactics to customer decision makers and sponsors to deploy MMS solutions and systems; provide technical sales support at conferences, tradeshows, and customer demonstrations Peer Support Administrative activity Performs other duties as assigned