Sr. Team Lead CX & Program

at  Philip Morris International

Sr. Team Lead CX & Program
Focus on customer-centricity is at the core of the role’s responsibilities.
As a senior team Lead, you will communicate consumer learning and knowledge to the organization to improve consumer experience for the Czech and Slovak markets. Your strategic insights will have a profound impact on the organization. The ideal candidate will have over five years of experience in consulting and data analysis, with a strong background in customer research and project management. You will translate data and customer feedback into actionable business insights for local and regional teams.

Key Responsibilities:

• Develop and drive a consumer-centric approach, transforming data and feedback into actionable insights and proactively elevating acquisition and retention strategies for the best possible customer experiences.
• Collaborate with cross-functional teams (commercial, finance, marketing) to frame business questions, conduct analyses, and provide clear, actionable recommendations.
• Main point of contact for consumer insights to business stakeholders
• To lead and manage strategic, innovative projects and ensure high-quality research deliverables.
• Partner with local and global teams to build advanced analytical capabilities like customer segmentation and predictive models.
• Continuous improvement in the consumer data quality and reports to reflect the current needs

Candidate Profile:

• Education: University degree study graduate with deeper theoretical knowledge in informatics, economics, and management.
• Experience:
• 5+ years of experience in business and consumer data analytics, customer insights, or consultancy.
• Proven track record of leading and managing projects in a digital setting.
• Experience in team leadership, focusing on upskilling and developing analytical talent.
• Strong experience in consumer research, CRM segmentation, and personalized marketing initiatives.

Skills:

• Ability to synthesize complex data into clear, actionable insights and communicate findings effectively to stakeholders.
• Strong experience with data visualization tools (Power BI, Tableau, Google Analytics)
• Basic analytical skills (SQL, Python) are an advantage.
• Passionate about leveraging data to drive business decisions and improve customer experiences.
• Languages: Advanced proficiency in English (speaking, presenting, and writing).

Additional Qualities:

• Customer-obsessed with a deep understanding of consumer behavior and trends.
• Strong business acumen, capable of turning data-driven insights into strategic decisions.
• Innovative mindset, with experience managing projects to improve customer experiences through advanced analytics.

This is an exciting opportunity for an experienced data professional to lead and shape the future of customer intelligence within a dynamic, consumer-focused organization.

What we offer:

• We offer a competitive salary and excellent benefits package such as:
• Flexible working hours/ home office possibility
• 25 vacation days and 4 health days
• Summer/winter vacation contribution
• 11 000 points in Benefit Café,
• Multisport Card,
• Meal Tickets
• Life & Accident insurance, Pension plan with contribution (3rd Pillar)

• Develop and drive a consumer-centric approach, transforming data and feedback into actionable insights and proactively elevating acquisition and retention strategies for the best possible customer experiences.
• Collaborate with cross-functional teams (commercial, finance, marketing) to frame business questions, conduct analyses, and provide clear, actionable recommendations.
• Main point of contact for consumer insights to business stakeholders
• To lead and manage strategic, innovative projects and ensure high-quality research deliverables.
• Partner with local and global teams to build advanced analytical capabilities like customer segmentation and predictive models.
• Continuous improvement in the consumer data quality and reports to reflect the current need