Sr Technical Lead-Cloud & Infra Engg
at Birlasoft
Dubai, دبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 May, 2025 | Not Specified | 07 Feb, 2025 | 3 year(s) or above | Computer Science,Soft Skills,Shell Scripting,Openstack,Rhel,Python,Centos,Kubernetes,Operating Systems,Communication Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Country/Region: AE
Requisition ID: 22088
Work Model: Hybrid
Position Type: Permanent
Salary Range:
Location: UAE - DUBAI
ESSENTIAL REQUIREMENTS
3-8 years of experience in a technical support role, preferably within the software or IT industry.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
Technical Expertise:
o Proficiency in Linux/Unix operating systems (e.g., Ubuntu, CentOS, RHEL). o Strong understanding of networking concepts (e.g., VLANs, IPTables, subnetting).
o Experience with cloud platforms, OpenStack is mandatory.
o Familiarity with storage technologies (e.g., SAN, NAS, S3) and backup/recovery solutions.
o Basic scripting skills in Python or shell scripting. o Knowledge of Kubernetes is a plus.
Soft Skills:
o Excellent verbal and written communication skills.
o Strong problem-solving abilities with a detail-oriented approach.
o Ability to work independently and manage time effectively in a remote work environment.
o Customer-focused mindset with the ability to empathize with user needs
Responsibilities:
Key Responsibilities:
- Provide prompt and efficient technical support to global customers via phone, email, and web-based tools. Troubleshoot and resolve issues related to Trilio products and services.
- Monitor and manage customer support tickets, ensuring issues are documented, tracked, and resolved in a timely manner according to Service Level Agreements (SLAs).
- Work closely with the Engineering and Product teams to escalate and resolve complex issues, providing detailed insights and feedback to improve product quality.
- Reproduce customer-reported issues in a lab environment to identify root causes and develop effective solutions.
- Create and maintain comprehensive technical documentation, including Knowledge Base articles, troubleshooting guides, and incident reports.
- Regularly communicate with customers to provide updates, gather feedback, and ensure their technical needs are met
3-8 years of experience in a technical support role, preferably within the software or IT industry.
- Bachelor’s degree in Computer Science, Engineering, or a related field
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Computer science engineering or a related field
Proficient
1
Dubai, United Arab Emirates
