Sr.Technical Support Analyst

at  CSG

Hi, I’m
E
rika Plazas
, your Recruiter. At CSG, we choose to see beyond a resume paper. We first put your story, perspective, background, and what you have to offer. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary.

We are looking for a Sr.Technical Support Analyst who will:

• Use Redhat Linux system utilities/logs to isolate errors, interpret performance indicators, and correlate findings with reported application issues.
• Analyze problems to determine potential solutions.
• Conduct advanced analysis by researching and correlating information from various sources to diagnose issues.
• Build productive relationships with key technical and business team representatives throughout CSG.
• Utilize UNIX systems utilities and tools.
• Develop and maintain BASH shell scripts, Perl scripts, and sed/awk commands.
• Work effectively and efficiently within a fast-paced, dynamic team environment.
• Identify improvement areas and resolve issues related to interconnected software components.
• Document and diagram complex systems using Visio or similar tools.

Is this opportunity right for you? We are looking for candidates who:

• Strong knowledge of Redhat Linux.
• Advanced analytical skills for researching and correlating information to resolve issues.
• Strong communication and interpersonal skills.
• Solid working knowledge of Linux operating systems.
• Proficiency in UNIX systems utilities and tools.
• Skill in BASH shell scripting, Perl, and sed/awk.
• Ability to support a 24x7 on-call rotation.
• Knowledge of IVR/Telephony/SIP (preferred).
• Familiarity with Confluence, Jira, and/or Remedy (preferred).
• Working knowledge of networking and network load balancers (preferred).

Our Guiding Principles
Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Medical & Dental Coverage
• Life Insurance
• And so much more!

Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That’s just who we are. Learn more about CSG Inclusion & Impact here.
Location(s):
CO.Bogota.Remot

Please refer the Job description for details