Sr. Technical Support Engineer, Cortex XSIAM

at  Palo Alto Networks

OUR MISSION

At Palo Alto Networks®, our mission is the cornerstone of everything we do:
To be the chosen cybersecurity partner, safeguarding our digital way of life.
We envision a world where each day is safer and more secure than the one before. These are ambitious goals that demand more than the ordinary, and we embrace that challenge. We stand on a foundation of innovation and disruption, seeking individuals who share our commitment to shaping the future of cybersecurity.

OUR APPROACH TO WORK

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
Job Description

YOUR EXPERIENCE

• 5+ years of related experience.
• Required experience with supporting EndPoint software products.
• Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
• Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
• Experience with Android OS based applications (Installation, troubleshooting, Debugging).
• Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS).
• Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC, EDR).
• Knowledge of SIEM, vulnerability management tools and firewalls.
• Experience understanding malware, exploits, operating system structure and behavior.
• Scripting knowledge with Python\PowerShell\JS scripting
• Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required.
• Knowledge of VDI (VMWare Horizon, Citrix XenApp and XenDesktop) is a plus
• BS/MS or equivalent experience required.
  Additional Information

Please refer the Job description for details