Sr. Vendor Manager, EU Payroll & Time and Attendance, Value-Added Services

at  Amazon EU SARL

• Fluency in English, French, and Flemish/Dutch is required (speaking, reading, writing)
• Prior experience influencing and interacting with cross-functional teams
• Relevant experience in business development, vendor management, customer success management, with a proven ability to deliver results
• Relevant experience in project management and stakeholder management
• Prior experience working with large datasets and complex reports
• A history of developing value-add partnerships and managing 3rd party companies
  At Amazon, customer Obsession is the essence of our mission statement - to be the earth’s most customer-centric company. It’s where we get our energy from: wanting to do the best for our customers. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-efficiently as possible. To meet this goal, Amazon is continually striving to innovate and introduce pioneering new products and services in the last mile delivery space. Come join the Value-Added Service (VAS) team and help us make history!
  We are looking for a Senior Vendor Manager to join the VAS Payroll & TAA Team. The VAS Payroll & TAA Team offer a payroll and time and attendance (TAA) product - in the form of value-added service (VAS) - to the last-mile businesses part of the Delivery Service Partner (DSP) programme. The Senior Vendor Manager will be tasked with meeting the demands of internal teams and external customers (DSPs) operating on the last mile. This individual will be responsible for multiple geographies within EMEA, and will be responsible for negotiating with, selecting, onboarding, and managing the payroll and TAA vendors offering their services to the DSPs. They will be tasked with monitoring vendor performance and improving our partners’ service offering. This position will see the candidate build trusted relationships with internal and external stakeholders and challenge the status quo repeatedly.
  This role can be based out of Luxembourg, London, Munich and Madrid.

Key job responsibilities

• Create and drive forward DSP-critical service solutions on the basis of customer and market requirements to meet industry standards;
• Work with multiple in-country teams to create development plans for a new product or service deployment, and execute project plans including the launch of new features;
• Act as the ‘product owner’ for assigned countries, with a complete understanding of internal and external variables that may impact the product - this includes owning forecasting, monitoring, driving changes to achieve business objectives;
• Have a thorough understanding of the Amazon payroll & TAA compliance requirements and continually monitor customers feedback and vendors developments;
• Develop strong, value-adding partnerships with payroll and TAA 3rd party companies including SaaS and Managed Service organisations;
• Select and onboard payroll and TAA vendors in line with business requirements;
• Be the main Point of Contact (POC) in case of escalations and address issues raised with appropriate solutions - analyse the case, assess risk, identify a fitting mitigation or path-to-green plan, and track progress;
• Support program teams to implement the strategy and ensure services are provided in full and in the right quality;
• provide weekly, monthly, and quarterly metric updates summarising vendor performance;
• Create and maintain progress reports to be distributed across internal workstreams;
• Effectively communicate and write documents and work with a variety of organizations, management levels, cultures, and personalities;
• Coordinate consolidated standard operation procedures (SOPs);
• Handle and prioritise when presented with a high volume of engagements.
• Relevant experience in multinational payroll operations or working with payroll vendors in the EU
• SaaS implementation experience
• Procurement Management experience
• Project Management Certification
• Marketing experience
• Additional language skills will be a plus

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• Create and drive forward DSP-critical service solutions on the basis of customer and market requirements to meet industry standards;
• Work with multiple in-country teams to create development plans for a new product or service deployment, and execute project plans including the launch of new features;
• Act as the ‘product owner’ for assigned countries, with a complete understanding of internal and external variables that may impact the product - this includes owning forecasting, monitoring, driving changes to achieve business objectives;
• Have a thorough understanding of the Amazon payroll & TAA compliance requirements and continually monitor customers feedback and vendors developments;
• Develop strong, value-adding partnerships with payroll and TAA 3rd party companies including SaaS and Managed Service organisations;
• Select and onboard payroll and TAA vendors in line with business requirements;
• Be the main Point of Contact (POC) in case of escalations and address issues raised with appropriate solutions - analyse the case, assess risk, identify a fitting mitigation or path-to-green plan, and track progress;
• Support program teams to implement the strategy and ensure services are provided in full and in the right quality;
• provide weekly, monthly, and quarterly metric updates summarising vendor performance;
• Create and maintain progress reports to be distributed across internal workstreams;
• Effectively communicate and write documents and work with a variety of organizations, management levels, cultures, and personalities;
• Coordinate consolidated standard operation procedures (SOPs);
• Handle and prioritise when presented with a high volume of engagements.
• Relevant experience in multinational payroll operations or working with payroll vendors in the EU
• SaaS implementation experience
• Procurement Management experience
• Project Management Certification
• Marketing experience
• Additional language skills will be a plu