SSENSE Montréal - Associate Personal Stylist

at  SSENSE

Company Description
SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views, with approximately 80% of its audience between the ages of 18 to 40.
Job Description
Reporting to the Assistant Manager of Walkin Experience, the Associate Personal Stylist is responsible for shaping exceptional walkin-based shopping experiences for our clientele. These experiences act as the foundation for the Associate Personal Stylist to cultivate meaningful client relationships, granting them the ability to act as a trusted advisor, both in-store and online, to deliver best-in-class customer experiences. Through their willingness and excitement to engage with clients, the Associate Personal Stylist will contribute to the team culture and foster creative exploration of the SSENSE space and product catalogue. The candidate will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives

CUSTOMER EXPERIENCE - 40%

• Create and execute personalized and unique styling experiences through providing exceptional customer visits.
• Cultivate genuine and loyal client relationships through client database management and engagement before, during and following client visits.
• Assist with client issues for resolutions and win-win solutions that enhance customer experiences
• Offer seamless communication and follow-through on client requests to drive the ultimate experience
• Assist when necessary with appointment model operational activities, taking ownership to meet the promise to customers.

SKILLS

• Exceptional interpersonal skills with a natural ability to build relationships with clients
• Detail-oriented with strong time management and organizational skills
• Team player with solid interpersonal skills
• Customer-oriented with strong problem solving skills
• Ability to work in a fast-paced environment, while delivering high level of customer service
• Demonstrate a high degree of maturity and integrity.
• Highly competent with technology and mobile applications.