Ssr. Human Resources Support (US Client)

at  PwC

JOB DESCRIPTION & SUMMARY

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm’s code of ethics and business conduct.

JOB REQUIREMENTS

• Minimum Degree Required: High School Diploma.
• Minimum Year(s) of Experience 1 year(s) of Human Capital/Customer Service or PwC Experience.
• Language: Oral and written proficiency in English required.

PREFERRED QUALIFICATIONS

• Degree Preferred: Bachelor Degree
• Demonstrates some knowledge and/or a proven record of success in the following areas:
• Understanding of human resources and deployment practices;
• Enabling reliable utilization forecasting which directly impacts our bottom line, TalentLink;
• Reporting production encompassing multiple data points, possibly drawing data from multiple firm systems e.g., availability, utilization, capacity/ demand forecasting, client/ project tenure, imports/exports within and between verticals, etc.;
• Understanding various firm systems and how to merge data, interpret what requestor is asking for in order to deliver desired results as it pertains to ad hoc reporting;
• Understanding comprehensive skill searches and pre-screen resumes to create candidate lists and preliminary staffing solutions;
• Making decisions and solving problems independently, with the expectation to consult with a supervisor on more difficult issues;
• Providing tactical support that enables the team to deliver operational efficiency and effectiveness to the client service staff;
• Performing timesheet analysis and follow up to establish full revenue recovery;
• Sending staff confirmation communications to clearly set expectations of engagement logistics and performance;
• Performing a variety of reporting and analysis mainly related to load balancing of resources;
• Validating and updating all client service staff schedules in the Firm’s forecasting tool;
• Managing multiple work streams by independently, determining the priority of tasks;
• Utilizing analytical ability through troubleshooting and evaluating various systems and tools including Microsoft Excel;
• Reviewing the work of administrative staff to confirm accuracy of reporting and other communications;
• Addressing escalations within the team which require deeper subject matter specialization; and,
• Supporting special projects related to leadership priorities.
  Todos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad ; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.
  All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.
  Education (if blank, degree and/or field of study not specified)
  Degrees/Field of Study required:
  Degrees/Field of Study preferred:
  Certifications (if blank, certifications not specified)

OPTIONAL SKILLS

Desired Languages (If blank, desired languages not specified)
English

TRAVEL REQUIREMENTS

Not Specified

ROLE & RESPONSIBILITIES

• People Operations delivers transactional and strategic support across the entire human capital lifecycle. We are trusted advisors who deliver innovative and scalable human capital solutions. The team strategically leverages technology and reporting to deliver first class customer service.
• Upload data and ensure that all employee information is up to date across the company systems.

At the Administrative level, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm’s code of ethics and business conduct