Staff Account Operations Manager

at  Emerson

Account Operations team partner with customers and internal stakeholders in NI to provide a streamlined, ‘primary point of contact’ engagement for our Strategic and Enterprise Customers with the aim to achieve seamless customer experience, increase sales productivity and enable growth. The AOMs are a integral part of the account team and provide differentiated & customized treatment to solve challenges at customers end and ensure account growth.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Effective in building relationships, collaborating, influencing others. • Possess an analytical, problem-solving and a growth mindset
• Experience with a CRM system, strong excel skills, PowerPoint, MS office skillsEffective time Management skills and a self-starter attitude • Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Leverage operational expertise to customize and own the account treatment strategy by developing and executing the account support plan
• Be a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey (Pre-Sales, coordinate delivery, Post sale activities) to enhance sales productivity.
• Manage operational aspect of opportunities through the opportunity lifecycle, remove roadblocks to accelerate billings
• Establish and maintain strong customer relationship with key technical and operational counterparts within the accounts to capture customer operational profile to provide effortless customer experience.
• Providing differentiated support by understanding customer needs, NI business model, offerings, and capabilities.
• Apply commercial acumen to capture buying cycle insights (lead discovery engagements with the customer to capture funding source, procurement process, and approval process). • Responsible for managing customer assets and entitlements.
• Identify opportunities to drive velocity and remove roadblocks through the customer engagement process. • Proactive opportunity and project management with cross functional teams to streamline customer experience and maximize revenue
• Provide inputs into the Quarterly business reviews and score card reviewsDrive escalations and CI for nonstandard commercial terms and processes
• 
  Who You Are: You create teamwork allowing others across the organization to achieve shared objectives. You establish and maintain effective customer relationships. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.

FOR THIS ROLE, YOU WILL NEED:

• Bachelor’s degree preferably in business, technical, communications field
• Experience in a supporting role within a Sales/Operational function
• Fluent English and other European language competency • Possess the ability to build strong partnerships both internally and externally Strong communication skills including the ability to deliver crisp, concise verbal and written updates