Staff Identity & Access Management Engineer

at  Score Media and Gaming INC

theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScore’s sports betting app ‘theScore Bet Sportsbook & Casino’ delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company’s home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.

ABOUT THE ROLE & TEAM

Join our dedicated IT team at Penn Interactive and make an impact by providing essential technical leadership and maintaining the efficiency of our cutting-edge technology infrastructure. As a Staff Identity and Access Management Engineer, you will play a pivotal role in aligning IAM strategies with organization goals, working closely with technology and business stakeholders. As a senior hands-on team member, you will be creating our process for onboarding/offboarding IAM related services (such as access reviews, access authorization, privileged accounts, authentication, MDM, VPN etc.).

Lead on the following typical day-to-day responsibilities:

• Oversee the smooth on-boarding and off-boarding of employees, ensuring all necessary hardware, software, and access are properly configured and managed.
• Ensure successful end-to-end onboarding of services for various applications. Birthright using SSO/Entra memberships is preferred.
• Tuning and optimizing our usage of SaaS products and how they are consumed natively by different team-based RBAC and memberships.
• Learn and apply architectural patterns relevant to the company’s IAM services

Supportive responsibilities:

• Set up and distribute company laptops, workstations, mobile devices, peripherals, and associated software tools to ensure optimal functionality for employees.
• Adhere to enterprise IT control measures and oversee the provisioning / deprovisioning of access rights to ensure data security and compliance with company policies.
• Ensure proper enrollment of devices onto MDM (Management, Device Management) and endpoint protection for streamlined management and security adherence.
• Monitor and guarantee the installation and timely updates of security software across all systems to maintain a secure IT environment.
• Keep meticulous records of software licenses, subscriptions, and hardware assets for efficient tracking and management.
• Respond promptly to deskside and remote support requests, diagnose, and resolve technical problems, including but not limited to user accounts, password manager, hardware break/fix, VoIP, access and permissions, VPN connectivity, multi-factor authenticator, file sharing permissions, new account creation, and group setup etc.
• Adhere to predefined Service Level Agreements (SLAs) by addressing all support requests within the stipulated timeframes.
• Maintain clear communication with end users, providing updates on ticket statuses and following up to ensure satisfaction.
• Conduct research, respond to, and resolve intermediate-to-complex technical issues.
• Offer training to end users on system usage and processes, promoting effective communication and creating detailed technical documentation and operating procedures.
• Create comprehensive documentation outlining procedures for the Service Desk, as well as detailed guidelines for addressing application support issues.
• Collaborate as needed on Infrastructure projects.
• Collaborate with Network and Systems teams on various IT tasks.
• Perform other duties as required