Staff Product Manager

at  Relay Financial

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money’.
Here at Relay, our Product Team is responsible for shaping our small business banking platform; we dive deep into the problems and pain points of our customers to marry their needs with those of our business and the capabilities of technology.
We’re looking for a Staff Product Manager to play a key part in building not only the product, but our internal product strategy. You will be a vital part of problem solving for our customers and building out our team norms and processes internally. You will identify and scope the highest priority issues to tackle and work with our designers and engineers to ideate, design and deliver exceptional product experiences, while also helping shape how the product organization operates at Relay.
At Relay, we are a hybrid environment and we choose to collaborate in the office twice a week.

• Owning the planning, development, and launch of new initiatives
• Frequently interviewing our customers 1-on-1 to deeply understand their needs and their pain points, using the learnings to identifying product opportunities
• Creating and managing complex, cross-product roadmaps with a cross-functional internal team
• Fostering strong collaboration among cross-functional teams including engineering, design, marketing, sales, and customer support.
• Leveraging data to inform product decisions. You will establish clear success metrics and use them to guide product development to measure success.
• Analyzing product and business data to identify opportunities and prioritize features
• Providing feedback on design and user experience, ensuring every product is a delightful experience for our users
• Owning a roadmap with your team of engineers to ensure we deliver successfully against goals. Help hold the team accountable to outcomes and ensure a high bar for product delivery.
• Elevating the Product Management practice at Relay, including mentoring more junior PMs in domain knowledge and research techniques