Staff Professional Services Consultant (Cloud SME)

at  SentinelOne

ABOUT US:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

WHAT SKILLS AND KNOWLEDGE SHOULD YOU BRING?

• Cloud Platforms: Deep understanding of major cloud platforms (AWS, Azure, GCP).
• Containerization: Extensive experience with containerization technologies (Docker, Kubernetes).
• Cloud Administration: Proven experience in cloud administration and in-depth knowledge of cloud technologies from major providers.
• Automation and Scripting: Proficiency with automation tools or scripting languages (Python, PowerShell, Bash).
• Networking Concepts: Solid knowledge of networking concepts (TCP/IP) and cloud network designs.
• Risk Assessment: Ability to conduct thorough risk assessments of identity architectures, identifying potential vulnerabilities and threats.
• Threat Modeling: Experience with threat modeling specific to identity systems, including understanding common attack vectors and mitigation strategies.
• Security Best Practices: Knowledge of best practices for securing identity systems, including least privilege, zero trust principles, and continuous monitoring.
• Possess a customer-centric approach. Must truly enjoy working with customers, establishing strong and technical relationships, and managing expectations with great results while occasionally handling customer escalations.
• 7+ years in a field services role (professional services, pre-sales, support, etc.) preferably in a cybersecurity-related domain.
• Knowledge of threat handling, incident response, and SOC operations.
• Strong working knowledge of security, data storage, and network concepts (TCP/IP, routing, LAN/WAN, SIEM, firewalls, EPP, IDS/IPS, etc.).
• Thrives in a multitasking environment and can adjust priorities on the fly.
• Professional certifications demonstrating expertise in Cloud Platforms and Cloud-Native Technologies.

• Act as the Subject Matter Expert (SME) for customer onboarding activities as it relate to cloud architectures and SentinelOne Cloud product lines.
• Assist with troubleshooting and debugging Sentinel deployments involving Kubernetes, Docker, and cloud environments like AWS, Azure, and GCP.
• Deliver implementation, enablement, and advisory for SentinelOne Cloud products and technologies.
• Consult with customers to build collaborative architecture, success criteria, and project plans for implementation customized to their business objectives.
• Work with customers as a trusted advisor, helping guide them on ongoing cloud best practices, platform management, and product usage.
• Represent and advocate customer needs and issues cross-departmentally.