Staff Software Engineer (f/m/d)*

at  Parloa

YOUR MISSION:

Parloa’s Platform Engineering aims to provide effective and simple solutions and to advance our infrastructure operability. We create and operate services that our engineers’ and customers’ success depend on. As a Staff Platform Engineer (f/m/d)* for our Voice Platform, you will have the opportunity to develop the strategy and support our mission to revolutionize the contact center industry. You will work in a cross-functional environment that values diversity of thought and innovation.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Define the technical direction for our domain
• Optimize our engineering organization to grow and achieve objectives
• Identify gaps and influence the design, quality, security, and availability of our platform
• Partner with other engineering teams to improve performance, observability, and reliability, and set targets and SLOs to make sure we adhere to them
• Provide architectural guidance and ensuring alignment with the company’s overall vision
• Act as a thought leader, mentoring other engineers, and sharing best practices with the company