Staff Technical Program Manager

at  Servicenow

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a Staff Technical Program Manager, you will work with the Customer and Industry Workflow product teams to deliver world-class products and applications. You’ll play an integral role in ensuring new products and underlying technologies are not only delivered on time but exemplify the top-notch quality our customers demand. Our teams span the globe and require program managers to keep the big picture in focus. It will be your responsibility to orchestrate and navigate the product readiness lifecycle, reducing friction, and ensuring consistent communication among the teams.

WHAT YOU GET TO DO IN THIS ROLE:

• Define and own go-to-market readiness plans for new and existing products
• Build, coordinate & facilitate programs and/or projects
• Develop, track & communicate overall plans; definition and agreement on scope, success criteria, schedule, key milestones, deliverables, risks, dependencies
• Develop metrics and data models to drive recommendations that accelerate decisions
• Coordinate a regular cadence across the divisional and functional leaders with operational metrics needed for weekly/monthly/quarterly meetings with senior leadership.
• Closed Loop management of Customer Programs such as Design Partner, Control Go-to- Market, Product Advisory Council (where needed).
• Manage and drive execution of go-to-market readiness plans

TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• Minimum of 5 years technical program management experience building programs, project management, and release schedules on a global scale with at least 3 years of that dedicated to running large go to market and product delivery programs; basic knowledge of the Customer Service Software Market is desired but not required.
• Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field.
• Professional certification, such as Project Management Professional (PMP) or equivalent
• Extensive experience driving large scale, complex global change initiatives and programs to a successful implementation.
• Experience designing and building metrics, KPIs, and dashboards.
• Solid experience in requirements gathering, including experience in creating process documentation.
• Experience collaborating with Sales, Marketing, Customer Success, Support, and/or other go-to-market teams.
• Proven ability to drive and deliver successful programs with 25+ team members across a fast paced, matrix environment.
• Excellent facilitation skills in leading planning meetings, reviews, and retrospectives, including the ability to concisely and accurately communicate with team members and senior leadership (i.e. VP/SVP).
• Proven track record of using agile techniques to manage large scale and complex projects.
• Ability to efficiently context switch amongst multiple projects.
• Ability to travel to ServiceNow locations worldwide for key strategic meetings (i.e., once per month or once per quarter).
  JV20
  Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
  Additional Information