Staffing Analyst

at  WellStar Health System Inc

REQUIRED MINIMUM EDUCATION:

High school diploma Required or
GED Required and
Bachelor’s Degree Preferred

REQUIRED MINIMUM EXPERIENCE:

Minimum 1 year of work experience in a customer service driving role, preferably in a healthcare setting. Required

REQUIRED MINIMUM SKILLS:

Must have strong analytical and computer skills.
Customer relationship management acumen.
Must be able to work collaboratively with staff and function under stress.
Must be able to effectively communicate and understand verbal and written English language.
Must be able to communicate effectively in a courteous, professional, and tactful manner.
Maintain confidentiality and professionalism at all times.
Strong skills in Microsoft Office products;
strong skills in interpreting data.

Maximize Core Staff

• Collaborates with leaders to maximize core staff resources by developing effective schedules.
• Reviews core staff schedule to identify gaps and critical needs.
• Communicates with leaders on strategies to fill gaps and critical needs.
• Analyzes metrics to identify, plan and implement opportunities to improve during next schedule period.
• Documents comments/notes related to call-ins or changes to the schedule in Smart Square. Maximize Contingency Staff
• Analyzes contingency staffing needs across schedule period for the system.
• Identifies gaps based on priority levels and workload ratios.
• Analyzes immediate priority gaps based upon predicted census.
• Proactively recruits contingency staff focusing on immediate recruitment efforts with contingency staff most likely to fill the need. Resource Planning and Deployment
• Communicates critical staffing needs to leaders.
• Analyzes available resources for most efficient placement based on individual department demand.
• Collaborates with leaders to finalize placement recommendations.
• Deploys core and contingency staff based on demand, skill mix and peer group gaps.
• Cancels or reduces staff, if necessary, based on business rules and policy. Input critical needs incentives when necessary, if applicable.
• Runs retrospective reports on critical/KPI data to identify areas of improvement. Communication Liaison.
• Acts promptly to address staff call ins/attendance occurrences by maximizing core and contingency staff.
• Instruct staff to communicate with home department related to attendance occurrence.
• Ensure department is notified of staff change.
• Constant communication with RMC and nursing units. Review Outcomes and collaborates on opportunities to improve resource placement decisions