Stakeholder Engagement Manager

at  Payuk

STAKEHOLDER ENGAGEMENT MANAGER - PERMANENT, LONDON

The Stakeholder Engagement Manager is responsible for facilitating and enhancing impactful interactions with a diverse group of stakeholders in multiple settings.
The position demands a high level of proficiency in analysis and written documentation to effectively summarise and interpret interactions with external parties. This includes the ability to draft thorough reports for senior Pay.UK members, articulating the collected feedback, its relevance, and the advised steps moving forward. This will require developing an extensive knowledge of Pay.UK’s strategic initiatives (such as the NextGen payments infrastructure programme and the Fraud programme) and Pay.UK’s operations (including the running of the FPS, Bacs, and ICS payment systems). It will also require an understanding on the positions of Pay.UK’s external stakeholders.

KEY ACCOUNTABILITIES

• Strategic and Tactical Engagement with external Heads/Director of Payments and internal stakeholders
• Support and advise SE Team leadership, synthesising the key themes from a variety of stakeholder sources, clearly communicating those themes to internal stakeholders, and reporting to ExCo and Board key themes, findings and recommendations
• Establish robust and productive partnerships with key external stakeholders, ensuring your credibility, consistency, and dependability are recognised
• Build positive and effective relationships with colleagues including ExCo members. Provide constructive challenge and feedback, and act as a trusted advisor
• Produce proposals to address the themes on engagement, including agreeing next steps with relevant internal stakeholders on how to evaluate issues moving forward with ’One Strategic Voice”
• Gather information from across Pay.UK Directorates who have responsibility for managing the tactical and operational stakeholder engagement forums that they operate and synthesize into key messages
• Research industry insights (in addition to direct engagement) to understand stakeholder developments and views
• Be competent in representing Pay.UK and effectively communicating its views and positions
• Providing high-quality analysis - capturing, synthesizing, and sharing of key insights from a wide range of stakeholder engagement

SKILLS, QUALIFICATIONS & EXPERIENCE

• Educated to degree level, or equivalent industry experience
• Stakeholder and relationship management experience in a regulated environment
• Ability to work across a very broad range of issues
• Ability to influence senior colleagues (at ExCo level) and provide robust challenge and feedback
• Ability to credibly represent the organisation with senior external stakeholders
• Skilled in evaluating information and expressing ideas in writing. The ability to interpret complex issues from a large amount of information quickly, explain concisely, and propose solutions
• Comprehensive communication skills with the ability to get messages across clearly and concisely. Savvy storytelling
• Ability to influence a wide range of senior internal and external stakeholders
• Comfortable leading and working in a fast-paced environment
• Insightful recognition of what’s at stake for Pay.UK’s standing if engagement efforts fall short, along with the competence to offer constructive feedback to team leaders to circumvent these issues
• A background in Policy advantageous
  At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone’s unique input.

ABOUT US

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.
From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.
Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2023, the UK’s retail payment systems processed 11.4 billion transactions worth £9.3 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 10.2 million switches since its launch in 2013.
Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Please refer the Job description for details