Stakeholder Support Officer

at  Department for Energy Security Net Zero

JOB SUMMARY

The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).
Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.
We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

JOB DESCRIPTION

You will be part of the BICC (Business Insight Competency Centre) Finance Systems team. We use digital platforms to serve finance customers. This is a great role to gain exposure to two corporate services functions.

Our customers use our systems to create a single source of truth for financial data. We currently support the following departments and their partner organisations:

• The Department for Science, Innovation and Technology,
• The Department for Energy Security Net Zero and
• The Department for Business and Trade.

They use this data to inform decision making. They also use it to report on their performance to the Treasury, Parliament and the public.
There are two sub-teams in Finance Systems team.
You will support new ways of working in the Business Partnering Team. This team handles building and managing relationships with all BICC stakeholders. The team also understand their needs and communicate them within BICC.
You will collaborate with the BICC Technical Team.
This is an exciting new role in the context of our expanding shared service. We will be working in new ways and you will help shape that.

SKILLS AND EXPERIENCE

Consider applying even if you do not meet all criteria. We will be happy to discuss what support you might need to close any skills gaps if we select you for an interview.

ESSENTIAL SKILLS AND EXPERIENCE CRITERIA

• Have experience communicating confidently at all levels.
• Have demonstrable customer service experience, ideally in a finance function
• Foster a culture of knowledge sharing and collaboration
• Able to use facts and evidence to support negotiation and influencing.
• Be proactive and passionate, inspiring others to continuously improve.
• Have a creative and solution focused outlook
• Able to find and drive process improvements

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

KEY RESPONSIBILITIES

As the stakeholder support officer, you will have strong people skills. You will have a good understanding of the business and their finance system needs. You will communicate information between the business and the BICC Finance System Team. You will keep strong relationships with all finance teams supported by BICC.

Successful candidate will:

• Develop an understanding of systems end-to end processes to support finance systems’ users.
• Promote effective working relationships with finance system users
• Manage planned and ad-hoc communications with stakeholders as needed.
• Engage with stakeholders to provide support and identity opportunities for improvements
• Manage finance systems implementation such as user requirement setting, user acceptance testing.
• Assist the BICC technical team with internal testing where needed
• Promote controls to keep data quality and the integrity of BICC-managed finance systems.
• Oversee the maintenance of users’ accounts and permissions
• Ensure that changes to the Universal Chart of Accounts meet agreed business rules
• Help with the development and design of training materials
• Provide tailored training to users so that they make the best use of our systems.
• Introduce innovative and efficient ways for working.