STARS Vigilant Team Lead

at  Stars

We fight as innovators. As boundary-pushers. We fight as world leaders in emergency medical care. We fight because every life is worth it. When our first helicopter took flight in 1985, we radically changed the way critical care was delivered. Our crews comprise of life-saving professionals that receive advanced medical training to save lives. Every patient aboard a STARS helicopter is in the care of a crew who excel and are innovative in their roles. Totally patient-centered, we’re finding ways to get to the people who need us, no matter where they are. From improving our reach in rural areas to leveraging technology, we’re finding ways to bridge the gap and make the impossible, possible.
STARS is a charitable, non-profit organization that flies over 3,000 missions each year providing time, hope and life-saving care for the critically ill and injured. If you care about doing work that makes an impact in people’s lives, we want to hear from you!

DO YOU HAVE WHAT IT TAKES?

The successful candidate will have strong leadership abilities, exceptional customer service, and communication skills, along with a collaborative mindset. Critical thinking, strategic leadership, conflict resolution, facilitation, and multitasking skills are all pivotal for success in this role. In addition, we are looking for someone who:

• Inspires and energizes their team, fostering a collaborative environment and driving continuous improvement initiatives to streamline processes and boost productivity
• Demonstrates resilience and adaptability in dynamic work environments, maintaining composure under pressure and guiding the team through change with confidence
• Promotes positivity and open communication, resolving conflicts effectively and nurturing a culture of mutual respect and collaboration
• Exhibits decisive leadership during critical moments, making informed decisions swiftly and rallying the team towards shared goals with determination
• Manages schedules, payroll, and operational needs efficiently, ensuring optimal staffing levels and seamless coordination between client demands and team resources
• Upholds high standards of accuracy and attention to detail, setting a precedent for excellence in all aspects of work
• Communicates clearly and effectively, both verbally and in writing, facilitating seamless coordination among team members and stakeholders
• Works autonomously with accountability, prioritizing tasks effectively and meeting deadlines consistently in fast-paced environments
• Proficient in public safety telecommunications software, mapping tools, radio systems, Computer Aided Dispatch (CAD) software, telephone conferencing platforms, and Microsoft Office suite preferred
• Typing speed of at least 30 words per minute, ensuring efficient communication and data entry
• Successful completion of skills assessment conducted by our team
• Experience working in an emergency call center environment; background in emergency response is considered an asset
• Preference will be given to individuals with prior experience working in a leadership role

As this position has been identified as safety-sensitive, employment of the preferred candidate will be dependent upon successful completion of a pre-employment alcohol and drug screening.
What we offer!
We offer a competitive salary based on education and experience, as well as excellent organization-paid health and dental benefits, free parking and so much more. More importantly you will be a key member of the STARS organization and a link in our ability to execute our mission of saving lives safely within the chain of survival.
By clicking “submit”, you provide Shock Trauma Air Rescue Service (STARS) consent to collect, use and disclose your personal information for the purpose of evaluating, establishing and/or managing an employment relationship with you. You acknowledge that your personal information may be transferred outside Canada, and may be accessible to law enforcement and national security authorities outside Canada. If you have questions about this consent, or wish to obtain further details about STARS’ privacy practices, please contact our privacy officer at privacy@stars.ca or review our privacy policy at https://stars.ca/privacy-policy/ .
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• Inspires and energizes their team, fostering a collaborative environment and driving continuous improvement initiatives to streamline processes and boost productivity
• Demonstrates resilience and adaptability in dynamic work environments, maintaining composure under pressure and guiding the team through change with confidence
• Promotes positivity and open communication, resolving conflicts effectively and nurturing a culture of mutual respect and collaboration
• Exhibits decisive leadership during critical moments, making informed decisions swiftly and rallying the team towards shared goals with determination
• Manages schedules, payroll, and operational needs efficiently, ensuring optimal staffing levels and seamless coordination between client demands and team resources
• Upholds high standards of accuracy and attention to detail, setting a precedent for excellence in all aspects of work
• Communicates clearly and effectively, both verbally and in writing, facilitating seamless coordination among team members and stakeholders
• Works autonomously with accountability, prioritizing tasks effectively and meeting deadlines consistently in fast-paced environments
• Proficient in public safety telecommunications software, mapping tools, radio systems, Computer Aided Dispatch (CAD) software, telephone conferencing platforms, and Microsoft Office suite preferred
• Typing speed of at least 30 words per minute, ensuring efficient communication and data entry
• Successful completion of skills assessment conducted by our team
• Experience working in an emergency call center environment; background in emergency response is considered an asset
• Preference will be given to individuals with prior experience working in a leadership rol