State Customer Servicer Advisor

at  Bank of Melbourne

STATE CUSTOMER SERVICE ADVISOR (BOM)

• Join a supportive team in our Bank of Melbourne Pavilion Bourke St branch or Doncaster Branch
• Permanent full-time position
• Customer service role working with the local community

Key responsibilities include:

• Manage a diverse range of leads allocated to you with the aim of supporting existing Bank of Melbourne customer each week to support with retention of the relationship.
• Commitment to follow up on what we say we will
• Act as a point of contact for your portfolio of customers.Time management to ensure 50% of time is spent calling leads

With experience in customer service – and a solid track record for meeting sales targets – you’ll see this role as your next opportunity to become a new business expert. You’ll be able to communicate clearly and confidently with our customers, fostering great relationships and providing service that can really exceed their expectations. And you’ll do all of this as part of a team environment – which you’ll have worked in before.

• Self-motivated and driven to succeed
• Passionate about providing exceptional customer service
• Confident in proactive outbound callingStrong communication skills, both verbal and writte