Station Compliance Manager

at  LNER

WHY LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we’re looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we’ve been changing the face of rail travel. Our Azuma trains have brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They’re the values that make us LNER.
Are you onboard?

Reporting to the Regional Station Manager, our Station Compliance Manager will work collaboratively with the Station Delivery Managers to deliver an industry leading end-to-end customer experience. You’ll also be involved in;

• Maintaining station compliance in line with relevant industry standards, LNER safety policies, procedures and risk assessments.
• Coordinating the Competence Management System arrangements for safety critical roles within the region and work with the Station Delivery Managers to complete the required competence assessment events for all station related safety critical colleagues.
• Developing and maintaining the competence of Station Mentors.
• Working collaboratively with the Safety & Environment Business Partners; driving improvements to employee and customer safety through the development and implementation of processes and action plans based on trend analysis, investigation of accidents, incidents and close calls, timely close out of recommendations and implementation of safety & security management policies and systems.
• Delivering timely Safety & Environmental communications to Station & Travel Centre teams through publications, notices and Team Engagement Days (TED).
• Ensuring our Travel Centre’s remain compliant with our Schedule 17 commitments and they are audited in accordance with LNER policies and procedures.
• Actively managing waste, water and energy on stations and with tenants to meet the LNER Environmental Key Performance Indicators (KPI).
• Ensuring station tenants are compliant with all LNER processes and procedures.
• Leading and participating in Trade Union meetings as required.
• Fulfilling Station Delivery Manager shifts as required, including weekends.
• Undertaking On Call duties on a rostered basis.
• Ensuring relevant training and competences are gained and maintained to resource our continued service during times of disruption

We’re excited to share a brand-new opportunity within our Stations team to join us as a Station Compliance Manager. Within this role you will be responsible for the coordination and delivery of all Safety, Security and Environmental compliance activity at either Edinburgh, Newcastle, Leeds or London Kings Cross Station and other stations within that region. This includes station competence assessments, planned general inspections, risk assessments, accident and incident investigations, management responsibilities of being a fire responsible person of our stations and property and station security arrangements for each of the respective Regional Station Manager areas.

Reporting to the Regional Station Manager, our Station Compliance Manager will work collaboratively with the Station Delivery Managers to deliver an industry leading end-to-end customer experience. You’ll also be involved in;

• Maintaining station compliance in line with relevant industry standards, LNER safety policies, procedures and risk assessments.
• Coordinating the Competence Management System arrangements for safety critical roles within the region and work with the Station Delivery Managers to complete the required competence assessment events for all station related safety critical colleagues.
• Developing and maintaining the competence of Station Mentors.
• Working collaboratively with the Safety & Environment Business Partners; driving improvements to employee and customer safety through the development and implementation of processes and action plans based on trend analysis, investigation of accidents, incidents and close calls, timely close out of recommendations and implementation of safety & security management policies and systems.
• Delivering timely Safety & Environmental communications to Station & Travel Centre teams through publications, notices and Team Engagement Days (TED).
• Ensuring our Travel Centre’s remain compliant with our Schedule 17 commitments and they are audited in accordance with LNER policies and procedures.
• Actively managing waste, water and energy on stations and with tenants to meet the LNER Environmental Key Performance Indicators (KPI).
• Ensuring station tenants are compliant with all LNER processes and procedures.
• Leading and participating in Trade Union meetings as required.
• Fulfilling Station Delivery Manager shifts as required, including weekends.
• Undertaking On Call duties on a rostered basis.
• Ensuring relevant training and competences are gained and maintained to resource our continued service during times of disruption.