Station Manager, DGF Canada

at  DHL

ARE YOU READY TO LEAD AND MAKE A DIFFERENCE IN THE DYNAMIC WORLD OF LOGISTICS? DHL GLOBAL FORWARDING CANADA IS LOOKING FOR A PASSIONATE AND RESULTS-DRIVEN STATION MANAGER TO OVERSEE OPERATIONS, INSPIRE TEAMS, AND DRIVE EXCELLENCE.

The Station Manager is responsible for overseeing the overall operations of the facility, ensuring efficient day-to-day management and exceptional customer service. This role includes overseeing security, facility maintenance, and administrative functions, while also supporting commercial development initiatives. The Station Manager is accountable for the station’s profitability and acts as the legal representative in dealings with local authorities.

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Over 7 years of experience in the Freight Forwarding industry, preferably within a complex matrix organization.
• More than 5 years of management experience, ideally involving multiple layers of oversight.
• Some experience in facility management is preferred.
• Strong communicative, analytical, and administrative abilities.
• Excellent organizational skills to manage multiple projects and meet deadlines.
• Ability to effectively prioritize tasks.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Post-secondary degree or diploma.

• Enhance Station Performance: Utilize available tools and collaborate with Product teams and Sales to improve station contribution and performance.

• Budget Management: Regularly review financial progress against the budget and implement corrective actions as necessary.

• Employee Representation: Act as the station representative for employees, organize company events, and serve as the point of contact for non-functional topics.
• Communication Management: Ensure effective communication of Town Hall and corporate information to all desk-level employees.
• Customer Service and Operational KPIs: Ensure all customer service and operational KPIs are met, conduct weekly performance reviews with staff, and drive continuous improvement initiatives.
• Facility Management: Oversee all administrative functions and manage the facility, including maintenance and vendor coordination. Ensure the selection of appropriate vendors, timely lease renewals, and the initiation of necessary repairs and upgrades. Maintain a safe and clean environment within the facility on a daily basis. Delegate responsibilities and authorize the procurement of supplies for both operational and facility requirements.
• Senior Management Reporting: Attend weekly Senior Management Performance Dialogues and report on the progress of improvement initiatives.
• KPI Improvements: Collaborate with BPO and Product teams to enhance KPI performance.
• Profitability Management: Ensure maximum file profitability through accurate and timely invoicing, and address rate/overseas issues affecting profitability.
• Sales Support: Work closely with local sales teams to support new business closures, approve operational aspects of SOPs for sold business, and ensure services are delivered as agreed.
• Customer Engagement: Actively participate in sales calls, quarterly business reviews (QBRs), and key customer visits. Collaborate with Commercial teams to monitor customer trends.
• Scope Management: Identify any “scope creep” in business handled, ensuring all services performed are billed or renegotiated, and notify sales and product teams.
• Vendor Invoice Approval: Implement processes to ensure timely and accurate approval of vendor invoices.
• Compliance: Ensure adherence to all local/provincial laws and DHL compliance practices.
• Employee Training: Ensure mandatory training is completed by all employees, identify knowledge gaps, and arrange additional training through head office or online resources.
• Talent Acquisition and Development: Oversee the hiring and professional development of direct reports, and actively participate in the recruitment process for indirect reports.
• Performance Management: Continuously monitor staff performance and implement necessary corrective actions to ensure optimal productivity and efficiency.