Station Manager - YEG

at  Flightcraft Aviation Services

The Station Manager works under the direction of the Owner and is part of the overall Flightcraft Family. They will support and work alongside the company and foster the team atmosphere of Flightcraft. They ensure all staff, including Managers, Supervisors, Shift Leads, and Agents are handled according to specific company policies and procedures. They provide quality customer service to all FAS stakeholders, clients, and customers. Airline operations, attention to detail, safety, and teamwork are all key components of the Station Manager. Conflict resolution, operational support are also daily functions. They must possess solid leadership and multitasking skills, and verbal/written communication skills, be energetic, outgoing, understanding and accepting of change. They must also be flexible and able to deal with the adapting nature of aviation, Canada Labour Code and Governmental requirements. The Station Manager represents Flightcraft, its customers, and the team, and as a result must present a professional, unwavering leadership character.

Duties and Responsibilities:

• Oversee the operation set forth by the ATW and BTW Managers
• Provide support and direction to a variety of internal and external bodies including; travelling passengers, staff, airport authorities, and other internal and external groups.
• Answer phones/emails, provide administrative support and clerical functions to a full sized staff (approximately 70-80 people).
• Report to Owner on an as needed (daily) basis.
• Report to client carriers on an as needed (daily) basis.
• Ensure policies are being adhered to, as well as governmental and airline policies.
• Represent client carriers at (daily) meetings, events and at their direction.
• Liaise with airport authorities and other carriers for operational efficiency.
• Be available on an on-call basis for team support and IROP’s.
• Update internal operations requirements, including station audits.
• Maintain and exceed service levels, and ensure target OTP and performance levels are met for client carriers.
• Remain current in all air carrier policies and procedures.
• Maintain and ensure a safe, inclusive work environment for all staff.
• Plan and implement staff meetings and other staff events.
• Issue disciplinary action to all levels of staff when necessary.
• Attend all required training sessions and successfully complete training courses.
• Actively participate in company and air carrier safety programs.
• Communicate changes in policy to the ATW and BTW Management as they occur.
• Adhere to and manage published uniform standards and PPE requirements.
• Follow all safety guidelines and safe workplace procedures.
• Follow company SMS program – Safety; First, Last, Always.
• Other duties as assigned by Management.

Qualifications and Requirements:

• Current and valid RAIC
• Solid understanding of Microsoft Office Suite, Windows, Google Suite, etc.
• Previous Lead and Supervisor experience
• Excellent customer service skills, and operational skills.
• Must be able to work with minimal supervision, and/or in a team environment working varied and on-call shifts.
• Must be able to respond to the airport with short notice.
• Must be able to work from home as required.
• Must be available on-call for team support.
• Knowledge of aviation and its related terms, short forms, and verbiage.
• Must have valid driver’s license and clean abstract.
• Ability to speak, write and understand the English language.
• Must have excellent team player competencies.
• Must be able to manage and engage in conflict resolution procedures as required.
• Must be willing to adapt to the changing nature of aviation.
• Must maintain a professional and experienced level of service with all FAS customers.

• Oversee the operation set forth by the ATW and BTW Managers
• Provide support and direction to a variety of internal and external bodies including; travelling passengers, staff, airport authorities, and other internal and external groups.
• Answer phones/emails, provide administrative support and clerical functions to a full sized staff (approximately 70-80 people).
• Report to Owner on an as needed (daily) basis.
• Report to client carriers on an as needed (daily) basis.
• Ensure policies are being adhered to, as well as governmental and airline policies.
• Represent client carriers at (daily) meetings, events and at their direction.
• Liaise with airport authorities and other carriers for operational efficiency.
• Be available on an on-call basis for team support and IROP’s.
• Update internal operations requirements, including station audits.
• Maintain and exceed service levels, and ensure target OTP and performance levels are met for client carriers.
• Remain current in all air carrier policies and procedures.
• Maintain and ensure a safe, inclusive work environment for all staff.
• Plan and implement staff meetings and other staff events.
• Issue disciplinary action to all levels of staff when necessary.
• Attend all required training sessions and successfully complete training courses.
• Actively participate in company and air carrier safety programs.
• Communicate changes in policy to the ATW and BTW Management as they occur.
• Adhere to and manage published uniform standards and PPE requirements.
• Follow all safety guidelines and safe workplace procedures.
• Follow company SMS program – Safety; First, Last, Always.
• Other duties as assigned by Management